General Manager
Full time
Car Allowance
Background
Glendale Managed Services, the ‘green services’ division of Alston Investments Ltd, has revenues of circa £75 million and operates throughout the UK. Glendale’s activities include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi‑mature trees, winter services and the management of sports facilities.
At the forefront of green service provision across the UK since 1989, Glendale offers innovative solutions for the total management and maintenance of the green environment.
The Role
As a General Manager you will report into the Director North. The General Manager will be a critical thinker, a leader with the ability to build relationships with stakeholders and take the initiative and continually improve operational activity within their contract.
Key Responsibilities
* Contribute fully to the effective planning and delivery of the operational teams within the contract area.
* You will participate and innovate in securing the long‑term future of the contract region.
* You will maintain and build relations with existing clients through regular client meetings, recording outcomes and actions.
* Provide the day to day leadership required to meet local and national objectives.
* Direct the operational activity of the business to meet requirements as set by the Director North.
* Maintain a sound organisational structure, assisting in the recruiting, training and motivating staff within the operating area as required.
* Monitor the performance of the business through agreed reporting procedures. Safeguard the company’s image and credibility.
* Take responsibility for QHSE, ensuring operational teams and systems are maintained to the BS EN 45001 standard and actively participate in the maintenance and improvement of the overall company QHSE culture.
* Monitor the contract’s financial and reporting procedures, and assist the Director North in the setting of budgets.
* Ensure the maintenance of quality standards, in particular the application of the company’s Quality Management systems for ISO9001, ISO4001 and ISO45001.
Day‑to‑Day Tasks
* Responsible for operational planning and service delivery.
* Oversee and contribute to the smooth running of the contract.
* Responsible for maintaining the effective work planning and field management IT systems (Glendale Live) on the contract, ensuring daily updating.
* Evaluate the productivity of employees.
* Monitor the efficiency and organise the maintenance of vehicles and machinery.
* Evaluate the products and services provided by the company, for maximum efficiency.
* Carry out financial reporting including forecasts of sales, costs and profits.
* Review management accounts and produce accurate monthly forecasts.
* Review stock levels.
* Liaise with clients and customers, agreeing the programmes of work, the value of the work, payment dates, invoice sums and agreeing payment dates.
* Inspect and certify completed works.
* Ensure quality audits are conducted in line with company and contractual requirements and all actions are closed out.
* Support tendering opportunities, seeking out new clients and supporting the pricing of work and contracts.
* Carry out other duties that may arise relevant to the role.
* Determine staffing levels and establish an effective team.
* Ensure that all employees are effectively managed and employee records are kept up‑to‑date.
* Evaluate vehicle and machinery requirements and maintain them in accordance with company systems and manufacturer recommendations.
* Effectively implement and monitor the company’s health & safety policy and associated procedures.
* Liaise with customers to: agree programmes of work, discuss technical matters, inspect and certify completed work, agree additional works, resolve issues.
* Any other duties that may arise relevant to the role.
Qualifications
A nationally recognised academic arboriculture/horticultural/construction qualification
NEBOSH (or willingness to complete)
A full, clean driving licence is an essential requirement for this role.
* Living, or committed to living, within 45 minutes drive of the Beyond Housing depot.
All decisions must be communicated clearly both to those responsible to the post holder and to those persons to whom the post holder reports.
The General Manager should also be prepared to take the initiative and continually improve operational activity. The person requires ambition and a high level of commitment. The General Manager is critical to decision‑making processes within the business and must gain the trust and loyalty of all the stakeholders in the company.
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