Location: Belfast
Salary: £28,000 - £30,000
Type: Permanent
We are working with a well-established Belfast-based organisation seeking a Service Desk Analyst to join their internal IT team. This is an excellent opportunity for an IT support professional looking to develop their career in a structured service desk environment supporting a wide range of users and technologies.
Responsibilities
Key responsibilities include:
* Providing technical support for Windows operating systems and end‑user devices
* Managing and resolving service desk tickets within agreed SLAs
* Supporting Microsoft 365 and Azure AD administration
* Managing user accounts and permissions within Active Directory
* Troubleshooting hardware, software, and connectivity issues
* Liaising with third‑party IT suppliers and vendors
* Assisting with problem analysis and incident resolution
* Supporting the wider IT team with infrastructure and service improvements
Ideal Candidate
* Minimum 2 years' experience in an IT Service Desk or IT Support role
* Experience supporting Windows OS environments
* Strong knowledge of Active Directory
* Experience administering Microsoft 365 / Office 365
* Exposure to Azure AD / Entra ID
* Experience working in a structured service desk environment with ticketing systems
* Ability to troubleshoot and resolve IT issues efficiently
* Some knowledge of networking technologies
* Full driving licence and access to transport
Desirable (Not Essential)
* ITIL certification
* Experience with ServiceNow or other service desk platforms
* Exposure to Cisco Unified Communications / telephony systems
Why Apply?
* Join a well‑established organisation with a supportive IT team
* Opportunity to develop your technical skillset
* Exposure to a modern Microsoft technology stack
* Clear opportunities for career development
To speak in absolute confidence about this opportunity, please send an up‑to‑date CV via the link provided, or contact Daire O'Connor at MCS Group:
028 9693 5515
d.oconnor@mcsgroup.jobs
Even if this position isn’t right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities.
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