Posted: 8 June
The role
Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply!
Responsibilities
- Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat.
- Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions.
- Maintain a comprehensive understanding of the company's products and services to assist customers accurately.
- Document customer interactions diligently in the company’s CRM system for record-keeping.
- Collaborate with team members to identify areas for improved service and share best practices.
- Participate in training sessions to enhance product knowledge and service skills.
- Contribute feedback and insights to improve service delivery and customer satisfaction.
- Fluent in Japanese , both written and spoken; proficiency in English is required.
- Strong communication and interpersonal skills with a commitment to customer service.
- Ability to work independently and manage multiple tasks effectively in a busy environment.
- Strong analytical and problem-solving skills with attention to detail.
- Previous experience in customer service or a similar role is preferred.
- Familiarity with CRM systems and customer support tools.
- A proactive attitude, ability to adapt, and eagerness to learn about new products and services.
- Willingness to relocate to Greece .
- Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
- Professional growth & development opportunities.
- Competitive performance bonuses.
- Competitive monthly salary + 2 extra salaries per year.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Referral Program: Bring your friends and receive great bonuses!
- Free Greek language courses.
- Work for a Great Place to Work -Certified Company.
