Description
Summary
Reporting to the Vice President of End User Services, the Global Senior Directo rfor Endpoint Operations will have end-to-end responsibility for all aspects of Delivery of End Point services to all Unisys Digital Workplace Solutions clients. The role includes overseeing the UEM platform, Seamless Collaboration platform, managing diverse device ecosystems, and ensuring security and compliance across all endpoints as contracted. This senior position plays a critical role in providing support to customers and bringing innovation and new technologies in alignment with business goals. The leader will partner with other areas within Unisys including senior leadership across Unisys, customer-facing teams, vendors and Go-To-Market teams. The role involves leading a team globally collaborating with various stakeholders to implement innovative cost-saving solutions and optimize endpoint management strategies globally.
Key Responsibilities
1. Manage the overall P&L for the Global End Point Operations
2. Accountable for achieving delivery goals (customer specific SLA and KPIs) in large and complex enterprise environments involving the use of different tools and technologies
3. Define and execute the global strategy for the End Point service aligning it with overall business objectives
4. Enabling the business with futuristic technologies, innovation and thought leadership
5. Develop a global strategy to continuously innovate end-user services, delivering measurable improvements in experience and productivity
6. Partner with business unit leaders across North America, India, EMEA, and APAC to build influential relationships and ensure alignment with organizational goals
7. Foster a high-performing team culture through effective coaching, trust, and accountability, ensuring transparency and ethical conduct
8. Create and implement strategies to improve vulnerability management and ensure compliance with global security standards
9. Strong experience in Microsoft Azure Cloud within M365 stack on Intune, Endpoint manager, Office 365, Collaboration tools etc., Experience management tool and analytics
10. Experience in managing government projects and a good understanding of the governance structure
11. Experienced people leader capable of managing a team of over 400 employees globally
12. Excellent communication and presentation skills – both internally and to current/potential customers and industry specialists
13. Establish career paths, training and engagement of people in their respective domains as well as cross functional
14. Resource hiring/alignment to projects
15. Drive evergreen and release management process to keep the organization up to date
16. Drive technology roadmap for clients and future state of operations
17. Drive client satisfaction using continuous service improvements in technology & process
18. Act as senior point of escalation for End Point services, both internally and with customers
19. Engage with clients on business needs and build necessary IT solutions, improvements, and scope extension
20. Drive cost optimization against current baseline
21. Develop the Standard processes for Incident and change management as to be followed in operations for End user computing group and adherence to ITIL guidelines
22. Drive productivity and quality KPIs for team as well as the mechanism to track them
23. Understand the offerings under modern device management & seamless collaboration portfolio and generate organic growth opportunities
24. Capable of analyzing the ever-changing technology landscape and providing advisory services to the clients on potential impact on managed services
You will be successful in this role if you have:
25. University degree, graduate degree preferred and depth of demonstrated management and leadership experience. Specific focus in the Digital Workplace Services/Endpoint Operations and associated technologies is preferred
26. 10 years+ of specific experience in Digital Workplace Solutions, ideally focused on Endpoint Operations including modern device management and seamless collaboration
27. 6-8 years of leadership experience, including managing and motivating large geographically spread technical teams within a highly matrixed leadership organization
28. First class commercial acumen with the ability to understand detailed commercial business models
29. A natural innovator who continuously strives for excellence
30. Strong understanding of Endpoint market trends and client business drivers
31. Exceptional credibility and gravitas up to a C suite level
32. Ability to lead and coach other leaders to be “the best they can be”
33. Outstanding communication and presentation skills at all levels
34. Change agent to drive the needed functional and behavioral changes in the team to deliver the next generation of experience to our clients
35. Provide delivery excellence and continued innovation to maintain a top quartile cost competitiveness
36. Agile thinker who is adaptable to changes in markets, operations and support - Challenger of the status quo
37. Pacesetter for continuous improvement of delivery, reliability, and cost
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.