Location: Glasgow, Scotland, United Kingdom
Company: HC‑One
About the Role
The HR Services Administrator will support the HR function to deliver a timely and effective customer focused service by providing administrative support and responding to first line queries.
Main Responsibilities
* Deliver professional and accurate first line advice to colleagues and managers in accordance with HC‑One policies, procedures and appropriate legislation.
* Respond to queries from colleagues, managers and external parties (e.g. annual leave calculations, reference requests, pay queries), handling through to resolution where possible, escalating more complex matters to the appropriate person or team and keeping the enquirer updated on progress.
* Provide HR admin support such as processing starters and leavers, updating personal details in IT systems, producing contracts, outcome letters, documentation for redundancy and TUPE processes, ensuring high quality and accurate data.
* Collate and download monthly reports and review them to ensure legal and regulatory requirements are met in relation to visa status, regulatory body registrations, risk assessments, approvals and PVGS, DBS, and follow processes to address any identified issues.
* Coordinate Data Subject Access Requests (DSARs) in collaboration with the Data Protection team, liaising with external and internal parties to request personal information where required.
* Contribute to the improvement of HR processes and procedures and support the implementation and embedding of these.
* Liaise with other departments such as Payroll, People Insights and Procurement to share information and deliver the best results for our customers.
* Engage and build strong relationships with our customers, ensuring everyone is treated with kindness, courtesy and respect at all times.
* Work collaboratively as a team, ensuring work outcomes are delivered to an excellent standard.
* Maintain confidentiality in all matters and adhere to Data Protection legislation.
* Maintain records, files and spreadsheets in line with Data Protection legislation.
About You
* Good general level of education, including GCSE (or equivalent) Mathematics and English grades C/6 or higher.
* CIPD qualified or willing to work towards CIPD qualification and significant administrative experience within a large complex organisation.
* Confident communicator with excellent interpersonal skills, capable of communicating clearly and concisely verbally and in writing.
* High level of attention to detail, accurately recording information and providing accurate documents to customers.
* IT literate.
* Ability to recognise signs of safeguarding issues, understand appropriate escalation procedures and report concerns when necessary.
About the Company
At HC‑One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse workforce allows us to learn from each other and better represent the communities we serve.
Benefits
* Award-winning learning and development.
* 25 days annual leave.
* Opportunity to learn from experienced colleagues as part of an outstanding and committed team.
* GP online – around the clock GP consultation via an interactive app – available to you and your children under 16.
* Colleague discounts – access to over 1600 high‑street discounts with carefully selected partners.
* Wellbeing – free access to an independent and confidential Employee Assistance Programme offering 24/7 support for a whole range of issues.
Employment Details
This is a 12‑month Fixed‑term contract with hybrid working – one day in our Darlington Head office.
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