Job Description
* Prepare accurate invoices for groups, events, corporate accounts, and long‑stay guests in line with Fairmont and Accor standards.
* Verify supporting documentation such as contracts, banquet event orders, and rate agreements before billing.
* Ensure timely distribution of invoices to clients and internal departments.
* Monitor outstanding balances and follow up promptly to ensure timely payment.
* Maintain the AR ageing report and escalate overdue accounts as required.
* Liaise with clients to resolve billing queries professionally and efficiently.
* Reconcile guest and city ledger accounts daily, ensuring accuracy and completeness.
* Prepare month‑end AR reports for the Finance Manager and Financial Controller.
* Support audit requirements by maintaining organised, compliant financial records.
* Ensure adherence to Accor credit policies, including credit checks and approval processes.
* Maintain accurate client profiles in the PMS and financial systems.
* Protect guest data in line with GDPR and Accor privacy standards.
* Work closely with Sales, Events, and Front Office to ensure accurate billing information.
* Support colleagues by providing financial clarity on group blocks, deposits, and billing instructions.
* Attend departmental meetings to review AR performance and upcoming business.
Qualifications
* Diploma in Accounting / Finance, or equivalent experience
* Minimum 2 years of experience in a similar capacity
* Good reading, writing and oral proficiency in English language
* Proficient in MS Excel, Word, PowerPoint and relevant accounting systems
* or equivalent experience.
* Relevant experience in a similar capacity within a hotel or facilities management environment.
* Highly organized and self-motivated, with the ability to manage multiple priorities and maintain strong attention to detail.
* Maintains a professional appearance and demeanor consistent with brand standards.
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people