Proactive Personnel is currently recruiting for a Customer Service Representative in Trafford Park, In the automotive Industry would be beneficial. Hours: Monday - Friday - 9am - 6pm Salary depending on experience Open and maintain customer accounts by recording account information using C4C platform Assist the customers regarding product problems/failures Recommend potential products or services to management by collecting customer information and analysing customer needs Prepare product or service reports by collecting and analysing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Resolve customer complaints via phone, email, mail or social media Requirements: Strong oral communication, strong customer phone skills, collaboration and interpersonal skills Experience entering a high volume of order data daily with low error rate essential Excellent organizational, administrative, follow up and analytical abilities Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Open and maintain customer accounts by recording account information using SAP platform Recommend potential products or services to management by collecting customer information and analysing customer needs Contribute to team effort by accomplishing related results as needed Liaise with Warehouse Operation Team around courier problems / failures