Product Support Junior ManagerSalary - £ Competitive day rate and bonus scheme
We have an excellent opportunity for an experienced European VD Product Support Junior Manager to join our client, a large global brand based in Chertsey. Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from conventional TVs, The Frame, Outdoors TVs, Projectors, Monitors, Soundbars and other embedded new products.
Product Support Junior Manager Responsibilities
• Key responsibilities include close collaboration with the European VD Product Quality PIC, the wider Product Quality and Product Support teams and team members to ensure alignment and awareness on key business updates, collaborate with the VD GBM in HQ for New Product Launch market readiness • Identification of product technical issues/trends and escalation and communication with European subsidiaries and HQ to ensure effective and timely resolution • Coordinate technical samples and manage field-testing activities to ensure the status of launching product and engage with Subsidiaries’ testing outcomes, including impact of potential new trending accessories or third party Apps or other factors that could influence the product performance• ...