Manpower is recruiting a Welsh Speaking Switchboard Operator on behalf of our public sector client.
Location: Pontyclun
Contract: Temporary
Duration: 3-6 months
Hours:
30 hours per week. Shifts are 12 hours in duration. You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays.
Pay Rates:
Weekdays £12.70 per hour
Saturdays and nights £17.91 per hour
Sundays and Bank Holidays £23.24 per hour
The Role
You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis. This is a fast paced role where remaining calm, using sound judgement and adapting quickly are essential to keeping services running smoothly. Training will be provided through a structured shadowing period before you move onto the main rota.
Key Responsibilities
1. Provide an efficient switchboard and information service
2. Follow departmental policies and procedures
3. Develop a strong understanding of the organisation, its departments and key medical terminology
4. Respond promptly to medical emergency calls and activate the appropriate procedures
5. Manage alarms and major incident alerts in line with reporting processes
6. Interpret and manage complex on call rotas for medical and non medical staff
7. Keep on call sheets and notice boards accurate and up to date
Requirements
8. Welsh language skills at Level 3 is essential. You must be able to communicate confidently in Welsh, including speaking and understanding the language in a work setting, handling telephone conversations and responding appropriately in urgent or sensitive situations
9. Previous experience of working in a call centre or customer service role is essential
10. Strong communication skills with a confident telephone manner
11. Good judgement and awareness of urgent situations
12. Empathy and a calm approach in challenging circumstances
13. Ability to work effectively both independently and as part of a team
14. Resilience and problem solving skills under pressure
15. Ability to work day and night shifts
What we provide
16. Weekly pay (PAYE)
17. 28 days annual leave
18. Training
19. Auto enrolment into NEST Pension Scheme
20. Enrolment into Employee Recognition and Award Scheme
How to apply
If you meet the above criteria, we welcome your application.