Lead Product Designer
As a Lead Product Designer in our Assisted Customer Experience team, you will design world‑class customer journeys and lead a design team. You’ll collaborate closely with Product, Technology, and Customer teams to transform Assisted experiences, creating tools, workflows, and interfaces that enable advisors to serve millions of customers daily. Your work will span the entire customer lifecycle—from call to chat to in‑store visit—ensuring every touchpoint feels effortless, simple, and connected.
What You’ll Do
* Inspire and develop a team of designers to create intuitive, evidence‑based experiences across internal web and app platforms.
* Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps.
* Partner with product, engineering, and other disciplines to deliver solutions that meet user, business, and technical needs.
* Lead innovation by leveraging AI‑driven tools, robust design systems, and motion principles for internal call‑centre platforms.
* Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaborations.
* Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end‑to‑end journeys.
What You’ll Bring
* Track record of delivering world‑class, customer‑centred large‑scale digital products across responsive web and native applications.
* Experience leading design teams across multiple workloads and initiatives.
* Expert‑level Figma skills, including advanced prototyping, conditional flows, and component libraries.
* Mastery of accessibility best practices and inclusive design principles.
* Strong storytelling, stakeholder influence, and resilience in fast‑paced, evolving environments.
Benefits
* Hybrid working – 3 days per week onsite at Livingston campus.
* Sky Q and the Sky Glass service at an exclusive rate.
* Generous pension package and private healthcare.
* Discounted mobile and broadband, plus a wide range of Sky VIP rewards and experiences.
Inclusion & How You’ll Work
We are a Disability Confident Employer and welcome applicants from all backgrounds. We will provide reasonable adjustments to support you where required. Hybrid working will be discussed in detail later in the recruitment process.
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