Job Title: Service Manager
Contract Type: Permanent
Hours: 37.5 hours per week (Monday to Friday)
Reports to: Head of Services
Location: Bristol BS16
Salary : £ 30,283.50
Mission
To empower older individuals within the justice system through advocacy, peer-led services, and targeted interventions that promote wellbeing, independence, resilience, and a sense of belonging throughout their journey.
Purpose of the Role
The Service Manager is responsible for leading a small on-site team and overseeing the delivery of a peer support programme designed to support individuals with health and social care needs in a secure environment.
This dual-purpose role involves managing two Coordinators and leading the "Buddy Support Worker Programme"training individuals in national care standards (adapted for prison settings) so they can support others in their community.
You will work closely with internal prison departments, healthcare providers, probation services, and third-sector agencies, while contributing to wider service development and strategic planning.
Key Responsibilities
1. Leadership & Team Management
* Create a positive and inclusive team culture
* Set and communicate clear objectives aligned with service aims
* Provide supervision and support to direct reports
* Foster a high-performing and motivated team environment
2. Service Delivery
* Ensure the wellbeing of participants is prioritised through person-centred, rights-based activities
* Monitor and maintain accurate records and reporting systems
* Oversee delivery of the peer-led support programme
3. Collaboration & Communication
* Work closely with prison staff, healthcare teams, and other stakeholders
* Promote team collaboration and uphold a strong work ethic
* Participate in regular meetings and professional development
4. Strategic Development
* Contribute to service innovation and development
* Represent the service externally and support business growth opportunities
* Maintain up-to-date knowledge of relevant policies and strategies
5. Compliance & Monitoring
* Collect and report monitoring data in line with contract and quality standards
* Ensure health, safety, and safeguarding procedures are upheld
* Support compliance with local and national frameworks
Success Measures
* Achievement of service delivery targets
* Positive feedback from staff, stakeholders, and service users
* Evidence of continuous improvement and innovation
Person Specification
Essential
* A-levels, DipSW, or NVQ Level 3 (or equivalent experience)
* Experience working with older people, in social care or criminal justice settings
* Skilled in relationship building and communication
* IT literate and confident using digital systems
* Motivated and capable of working independently and as part of a team
Desirable
* Degree-level qualification in a relevant subject
* Experience in training, coaching, or group facilitation
* Understanding of the voluntary sector and offender rehabilitation
* Familiarity with national and local offender management strategies
Additional Requirements
* Excellent written and verbal communication skills
* Able to stay calm under pressure and meet deadlines
* Full UK driving licence and access to a vehicle
* Broadband access for occasional remote work
* A resilient, compassionate, and non-judgemental approach
Core Values
* Empowerment, dignity, and choice
* Respect and non-exploitation
* Collaboration and support
* Flexibility, creativity, and holistic care
* Integrity, accountability, and professionalism
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