Customer Service Advisors
Location: Plymouth
Salary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
Be the first point of contact for a variety of customer queries via phone and email
Handle orders, updates, delivery queries, billing issues, and general service enquiries
Accurately manage and update customer information across systems
Provide thoughtful, solution-focused support, including for customers in vulnerable situations
Resolve customer issues independently wherever possible, escalating only when necessary
Stay current on service updates, internal communications, and best practices
Support overall team goals through personal KPIs and shared responsibilities
Ensure compliance with safety, data protection, and quality standards
What Youll Bring
Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
Strong communication skills and a calm, professional approach
Great attention to detail and ability to manage data accurately
Confidence navigating new systems and multitasking in real-time environments
A willingness to learn and adapt in a collaborative, team-oriented workplace
Drive to contribute meaningfully to a high-performing team
What Youll Gain
Paid overtime and flexible shift options during peak seasons
Performance-based hybrid working following successful probation
A comprehensive six week onboarding programme with dedicated support
Ongoing coaching, learning resources and development opportunities
A workplace that values your contribution and supports long-term growth
To explore your future please email your CV
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