Overview
Full-Time | Up to 40 Hours/Week (On-site) • Coventry • 12 Month Contract
Are you a meticulous problem-solver with a passion for aerospace and defence? This is your chance to be part of something transformative. Our client is expanding their aerospace division and needs a Tech Services Administrator to support mission-critical operations and elevate customer experience during a key transition period.
Why You’ll Love This Role
You’ll be at the centre of innovation, helping evolve the Technical Publications & Support team following recent acquisitions. Your work will directly impact how aerospace support is delivered — from managing customer interactions to migrating essential documentation.
Your Responsibilities
* Salesforce Administration: manage inboxes for Technical Publications & Support, validate customer accounts and domains, assign and update Salesforce cases, and support PHConnect sign-ups and document access.
* Document Migration & Editing: assist in migrating technical publications from UltraCSDB to HiCo, edit military tech pub documents using SGML tools such as PTC Arbortext and Framemaker, and create and update illustrations in IsoDraw.
* Act as a Technical Author: contribute to the creation, editing, and maintenance of technical documentation in line with aerospace and defence standards.
What You Bring to the Table
* Experience with Salesforce case management
* Familiarity with SGML editing tools and technical illustration software
* Strong organisational and communication skills
Qualifications
* SGML tools
* Previous experience with Technical Author activities
Additional Requirements
You must be willing to undergo BPSS clearance and sign an NDA
Employment details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Administrative and Engineering
* Industries: IT Services and IT Consulting, Office Administration, Administrative and Support Services
Location: Coventry, England, United Kingdom
Contract: 12 Month
Application notes: Be among the first 25 applicants; Direct message the job poster from Belcan.
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