[Please reach out to Stuart Thorley for Comp Package & Flexible Working Information]
Are you a hands-on IT Operations expert ready to lead a high-performance support team in a fast-paced investment environment? Our client - a global asset manager with a technology-forward culture - is seeking an experienced Team Lead to oversee their End User Computing function in London. In this role, you’ll mentor a close-knit team while remaining a key technical escalation point for high-priority issues. You’ll help shape support strategy, coordinate global initiatives, and deliver a world-class user experience to some of finance’s most demanding professionals. This is a leadership opportunity that blends day-to-day operational responsibility with strategic oversight - requiring strong stakeholder engagement, service ownership, and a commitment to technical excellence...
Key Responsibilities
* Guide and mentor a team of end user support engineers, setting goals and leading performance reviews
* Act as a senior escalation point for critical desktop, mobile, and video conferencing support issues
* Build and manage strong relationships with business leaders, technical teams, and third-party vendors
* Plan and deliver small-to-medium-scale IT projects across desktop transformation, relocations, and technology upgrades
* Diagnose complex technical problems and produce detailed root cause analysis with follow-up recommendations
* Champion a user-first support model, managing incoming incidents and requests via Jira Service Management
* Produce and maintain documentation, SOPs, training materials, and knowledge base content for internal teams
* Deliver training and onboarding sessions to support adoption of new tech and compliance with internal policies
* Oversee physical hardware support including device setup, office moves, and lifecycle management
* Participate in a global on-call rotation, ensuring continuous support coverage
* Lead AM/PM system checks and ensure operational readiness across all user endpoints
* Provide regular updates to leadership and contribute to wider IT operations strategy
What You Bring...
* 6-10 years of experience in IT support or operations roles, with at least 2 years in a team leadership or supervisory position
* Strong technical troubleshooting skills across Windows, macOS, and mobile platforms (iOS/Android)
* Familiarity with collaboration tools (Microsoft 365, Zoom, Teams), enterprise mobility, and video conferencing systems
* Proven ability to support and influence high-stakes users in trading or financial services environments
* Working knowledge of market data platforms and trading tools such as Bloomberg, Eikon, or Neovest
* Experience with automation and scripting tools (e.g. PowerShell, Splunk) to enhance support operations
* Solid understanding of ITIL principles and service desk operations, including experience with Jira or equivalent ticketing platforms
* Strong stakeholder management and interpersonal skills - you’re as comfortable with C-suite executives as with first-line engineers
* Degree in Computer Science, Engineering, or related technical discipline
..