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As a Provisioning Coordinator, you’ll play a key role in delivering a seamless customer experience by managing the setup and activation of telecoms, internet, mobile, and IT services. You’ll be the central point between customers, suppliers, and internal teams — making sure everything happens when and how it should.
It’s a fast-paced, varied role that requires a mix of brilliant communication, strong organisation, and a calm, proactive attitude when things don’t quite go to plan.
What You’ll Be Doing
• Coordinating the provisioning of new services, as well as off-boarding (broadband, mobile, hosted voice, IT, etc.) from start to finish
• Liaising with customers, keeping them informed throughout the setup process
• Working closely with suppliers and internal teams to track progress and resolve delays or issues
• Managing multiple projects and tasks at once, ensuring deadlines are met
• Updating internal systems and documentation with accurate and timely information
• Taking ownership of customer onboarding, making sure everything is set up smoothly and professionally
• Problem-solving on the fly when things don’t go to plan — thinking ahead and acting fast
What We’re Looking For
• Great communication skills — written and verbal
• Confident working directly with customers and suppliers
• Highly organised with strong time management
• Calm under pressure and able to prioritise workload effectively
• A problem-solver who’s not afraid to take initiative
• Comfortable working in a fast-paced environment with shifting priorities
• Customer service experience is essential
• Telecoms/IT/technical product knowledge is a plus — but not a dealbreaker. We’ll train the right person.
When and where?
The role is office/desk based, full time, Monday-Friday 9am - 5:30pm
We have offices in Camberley, Stonehouse and Leeds
Nice to Have (but not essential)
• Experience in provisioning, service delivery, or project coordination
• Familiarity with mobile, broadband, VoIP, or IT services
• CRM or ticketing system knowledge
Why Join Us?
• Be part of a friendly, energetic team where your work makes a real impact
• Learn and grow in a supportive environment — no jargon, no egos
• We invest in our people and help you develop your skills
• You’ll never be bored — every day’s a bit different!
To apply, send your CV to laura.patterson@windsor-telecom.co.uk
Know someone who’d be a great fit? Feel free to share!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
Telecommunications
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