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Join to apply for the Operations Support Manager role at Speedy Hire
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Operations Support Manager - Monday-Friday - 07:30-17:00 - 37.5 Hours Per Wee
An exciting opportunity has arisen for an Operations Support Manager to lead and supervise all operations teams across your business function.Coach, motivate and develop your Hire Desk Managers to enable them to deliver Service Excellence to both internal and external customers. Lead by example though embedding a positive culture of continuous improvement. Measure and monitor operational procedures to minimise risk and cost to Speedy and to continually ensure that process improvements and procedures are adhered to in line with level accuracy of all product/service transactions to drive overall revenue and margin number
For us to help you on your journey to success, heres what you will need:
* Proven ability to lead, motivate and manage a large team demonstrating influencing and persuasive skills, gaining buy in from stakeholders
* Proven ability toMonitor SLAs and KPIs in order to facilitate improvements
* Demonstrable strong coaching and development skills of team members
* Provide leadership and support to employees
* Ability to Review and improve the Balance Scorecards/business functions dashboards
* Self-motivated and conscientious
* Good organisational and communication skills
* Proven customer service excellence with both internal and external customers
* Capable of developing strong client relationships
* Experience of Axapta, On-Guard and Microsoft Office Programmes
* Ability to prioritise work load especially when working under pressure and to strict deadlines
* Previous experience of working in the hire industry
What will we provide?We will provide everything you need to ensure you succeed in this role!We offer all on the job training and have dedicated product and system training teams available to support you.We are passionate about employee growth and offer tailored development programmes to suit individual needs.We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.
We offer a range of hybrid and flexible working arrangements and are promoting our Speedy Work Life Balance initiative which is a huge step in realising our ambition of putting our People First!
What We Offer
* 26 days holiday (plus bank holidays)
* Life insurance
* Pension Scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* My Staff Shop: discounts and offers for shopping etc. across many suppliers
* Green Commute Initiative: Work scheme for cycling
* PAM Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management
Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.
Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.
Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.
Please be aware that some roles within The Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us. Link below to our policies in line with our ESG Governance.
https://www.speedyservices.com/esg/governance
All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Strategic Management Services
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