Job Summary:
As Head Waitress at The Coaching Halt, you will lead the front-of-house team to deliver exceptional guest experiences in line with Marston's standards. You'll be the face of hospitality, ensuring smooth daily operations, motivating your team, and creating a warm, welcoming atmosphere for every guest.
Key Responsibilities:
* Team Leadership: Supervise and support waitstaff, delegate tasks, and maintain high morale.
* Customer Service: Greet guests warmly, resolve complaints professionally, and ensure satisfaction throughout their visit.
* Training & Development: Onboard new staff, provide ongoing training, and uphold service standards.
* Operational Oversight: Ensure the dining area is clean, organized, and running efficiently during service.
* Menu Expertise: Stay informed about food and drink offerings to assist guests with recommendations.
* Order Coordination: Ensure accurate order taking and timely delivery in collaboration with kitchen and bar teams.
* Sales Promotion: Encourage upselling of specials and premium items to enhance guest experience and boost revenue.
* Inventory Support: Monitor front-of-house supplies and assist with stock management.
* Performance Reviews: Provide feedback and coaching to team members to improve service quality.
* Conflict Resolution: Handle staff or guest issues calmly and professionally.
What We're Looking For:
* Previous experience in a supervisory role within hospitality (minimum 1 year preferred)
* Strong leadership and communication skills
* Passion for customer service and team development
* Ability to thrive in a fast-paced, dynamic environment
* A positive attitude and commitment to Marston's values
What You'll Get:
* 30% discount at all Marston's pubs, restaurants, and hotels
* Flexible scheduling to suit your lifestyle
* Access to Marston's Rewards platform for discounts and cashback
* Career development opportunities through training and progression pathways
* Support for financial, mental, and emotional wellbeing via the Licensed Trade Charity
Join Us:
At Marston's, personality counts more than anything. We celebrate individuality and welcome you as you are. If you're ready to lead with passion and make a real impact, apply today and become part of the Marston's family.
Job Types: Permanent, Full-time
Pay: £12.21-£13.00 per hour
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
* Sick pay
* Store discount
Work Location: In person