2-3 months contract with a Local Authority Job Summary: • The Service Charge Advisor will provide essential support to the Service Charge Team by assisting in the preparation, calculation, and issuing of accurate service charge statements. • The role involves delivering a high-quality, customer-focused service to residents and stakeholders while ensuring compliance with legal and financial standards. • Working as part of a collaborative team, the advisor will contribute to the ongoing improvement of service charge delivery processes. Key Duties/Accountabilities (Sample): • Assist in the preparation and issuing of both estimated and actual service charge statements. • Support Service Charge Analysts in analysing expenditure and monitoring scheme-specific budgets. • Respond professionally to customer queries, providing accurate documentation and timely updates. • Help prepare invoices for audit review and certification. • Maintain accurate system records and ensure data integrity across databases. • Contribute to quality control and dispatching of service charge information. • Provide administrative and operational support to ensure full recoverability of costs. • Collaborate with colleagues across departments to support service improvement initiatives. Skills/Experience: • Excellent customer service and interpersonal skills. • Strong written and verbal communication abilities. • Organisational and time management skills, able to prioritise tasks effectively. • Good financial and numerical understanding; confident working with budgets and figures. • Ability to analyse and interpret data with accuracy. • A proactive and solutions-focused approach to work. • Strong IT literacy, including experience using Microsoft products. • Knowledge of service charge processes within housing or similar sectors is advantageous. Additional Information: • The closing date: 01/07/2025.