Salary: £28,000 - 28,000 per year Requirements: IT Service Call Management experience Remote service capabilities Active Directory Administration knowledge Understanding of TCP/IP, DHCP, and DNS Familiarity with Office 365, Intune, and Endpoint management Fundamental desktop support and troubleshooting skills Responsibilities: I will deliver services that support business objectives and outcomes, providing technical support, training, and advice via phone and email. I will collaborate with the wider IT Team when needed and communicate effectively with all stakeholders. I will ensure customer interactions are managed efficiently and effectively, logging all interactions on Service Now with concise notes and ensuring accurate assignment of tickets. I will provide a clear communication channel between customers and the IT organization, managing expectations and setting the standard for customer engagement. I will maintain a high level of customer service, understanding the impact issues have on customers and our business, and managing them appropriately. I will maintain and share knowledge of supported products and services, as well as contributing to an understanding of our company's organization and the customers we serve. I will adhere to, promote, and support the company’s Information Security policies. Technologies: Active Directory Support Office 365 Security TCP/IP More: As a Service Desk Analyst, I will provide colleagues with essential support across our entire infrastructure, delivering prompt, professional, and customer-focused service with every interaction. I will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing truly matter. The position is fully remote, offering a salary range of £25-£28k with a shift from 18:00 to 02:00 am on a permanent, full-time basis. last updated 5 week of 2026