Overview
Contract type: Full Time (37.5 hours) – Permanent
Location: Huddersfield, Huddersfield International Study Centre
Salary: up to £25,374 per annum
The Student Experience Officer’s role is to provide a high level of administrative and operational service within the ISC, both online and face-to-face. The post holder will be responsible for the delivery of services and processes enabling the site to function effectively. This will require good people skills and a high level of administrative ability. The post holder will deliver a reception service, respond to routine student enquiries and become a skilled user of the internal student records system. The post holder will be required to ensure the accurate recording of data required for student records.
Responsibilities
* Ensuring the smooth running of the reception and other student-facing environments to deal with general student queries – face to face, on the VLE, by email and phone
* Provide general advice to students on local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints, etc.
* Work as part of a team to deliver student activities and events, providing support to team members, ensuring venues, catering/refreshments, and equipment are booked as appropriate
* Ensure the Centre has adequate furniture, clocks and classroom provision for teaching by conducting termly audit checks
* Be actively involved in student registration at all intake points to ensure student records are updated and relevant documentation uploaded
* Support late arrivals with registration and orientation processes
* Ensure data is uploaded and updated as required within the student information system
* Keep accurate up-to-date records, report BRP errors, chase outstanding compliance and other documentation
* Assist colleagues to contact absent students and inform parents and agents when necessary
* Liaise with central teams to update student bookings with Study Plan changes, including booster classes and exam resits
* Update student progression data on the student information system
* Ensure student reports are accurate and timely
* Assist with the release of assessment screens termly
* Assist with invigilation of assessments as required
* Assist with the verification process of assessments
* Assist with the security, collation, distribution, collection and archiving of assessments, examination scripts and documentation
* Work as part of a team to ensure professional and timely information and reporting is released to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
* Participate in any agent visits or marketing of the centre
* Provide resources and support for other teams, as required
* Provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
* Carry out any duties, as reasonably required by the Centre Management team
Qualifications
* Bachelor’s degree (or equivalent experience)
* Experience supporting students in an educational context
* Experience working in a regulated environment
* Experience working in customer service
About Us
Study Group is a leading international education provider dedicated to helping students around the world. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we provide students with the resources and guidance they need to succeed. Our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with advanced digital tools.
Organisational Compliance
Study Group maintains high safeguarding standards and will conduct checks for successful applicants, including Criminal Background Check (country specific), two references, ID and Right to Work checks, and Education Verification. We are an equal opportunity employer and strive for a diverse and inclusive workplace. Applications are reviewed on receipt as part of a rolling recruitment process, so please apply ASAP.
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