ROLE:Service Capacity Manager
LOCATION: Basingstoke, Full time onsite
CLEARANCE REQUIRED: DV LEVEL
RATE: £600 PD, Inside IR35
Your role
This role requires High Level clearance. We are looking for an experienced Capacity Manager to join a support team based in Basingstoke to ensure VMware based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner.
In this role, you will ensure the effective management of service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment.
Key Responsibilities
- Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer.
- Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
- Develop and maintain capacity plans, forecasts, and models for VMware environments.
- Monitor service performance metrics, analyse trends, forecast capacity allocation and consumption.
- Identify capacity risks, constraints, and performance bottlenecks before they impact services.
- Drive service improvement i...