Warden Couple - Lochness Highland Resort
Pure Leisure Group is a family-owned and operated business with 21 holiday parks nationwide. We are passionate about delivering exceptional holiday experiences, creating memorable stays for our guests across the UK.
We are looking for a couple to join our team up at Lochness Highland Resort, to complete both Housekeeping Co-ordination tasks and Warden/General Maintenance duties.
Key duties will include:
Housekeeping Co-Ordinator
* Day to day management of and supervising of cleaners, to check that holiday lets are cleaned, ensuring checklists are completed
* Day to day management of third party cleaners
* Cleaning as and when required
* Ensuring all standards are maintained to the highest level
* Ensure customers and guests receive an efficient, friendly and consistently high standard of service. This includes reporting any defects.
* To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard
* Drawing up a shift rota for team members
* To ensure that each Holiday Home accommodation has been inspected, prior to guest arrival, according to Pure Leisure Group standard using checklist
* Create a guest focused culture within housekeeping
* To ensure adequate bed linen and inventory packs are maintained at all times, and adhering to the Company Purchasing Policy for replacement stock
* Checking for faults or damage and arranging repairs and routine maintenance work and note on checklist
* Checking any faults, damage and repairs noted on checklists have been rectified prior to the arrival of guests
* Making sure staff work to health and safety rules
* Helping cleaners clean lodges during busy times
* Any other duties as required by your line manager commensurate with your role
Warden/Maintenance:
* To undertake gas deliveries, as required, in line with Company policy
* To assist with the maintenance of the buildings, holiday homes, grounds, fences, public areas and development sites as directed by the Operations Manager
* DIY duties, including making repair and attending to burst pipes.,
* To note and report any work requiring attention line manager as soon as possible (e.g. burst pipes, dangerous steps, paths and services, etc.)
* Ensure all chargeable work undertaken is reported for invoicing in line with Company procedure and followed through approval from purchasing manager
* Assist with minor repairs and other maintenance activities in line with your skills and professional competence such as drain downs and siting’s along with basic grass cutting
* To assist in the implementation of legal and/or site rules in a diplomatic way and reporting failure to comply (e.g. speeding vehicles, dogs not on leads etc.) and any other reasonable requests from General Manager
* To serve the public in the most courteous and efficient manner including effective handling of enquiries and complaints, ensuring issues are reported in accordance with company instructions
* Complete on-call, out of hours work
* Any other duties as required by your line manager commensurate with your role.
Skills and Qualifications Required:
Previous experience in a similar environment would be a distinct advantage
DIY experience is a requirement for the Warden position
An excellent telephone manner
Good time management
Great customer service skills
Detail oriented
Computer literate
Approachable and friendly
Can work under pressure
Qualifications:
The right to work in the UK
Experience of planning & organising projects
You will have extensive senior management experience, leading large teams with diverse responsibilities and experiences
You will demonstrate high standards in customer experience and can demonstrate the ability to manage multiple revenue streams
Holiday park experience desirable but not essential
Accommodation is available