Details
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
Reference number
411270
Salary
£41,571 - £45,784
The salary range is £41,571 - £45,784 pa. The final salary awarded will be based on an assessment of your skills and experience as demonstrated at interview. The pay advertised is the maximum that can be offered.
A Civil Service Pension with an employer contribution of 28.97%
GBP
Job grade
Senior Executive Officer
DDaT Lead
Contract type
Permanent
Business area
CH - Digital Services
Type of role
Digital
Other
Working pattern
Flexible working, Full-time
Number of jobs available
1
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
Cardiff, Wales, CF14 3UZ
About the job
Job summary
As the organisations Product Design Technical Writer, you will be leading the way on the design documentation necessary to implement exciting legislative changes and upskilling and supporting our teams. You'll be responsible for helping us define, streamline and implement our approach to design and technical documentation within the organisation. Youll support the drafting of templates and exemplars and define appropriate storage structures. You will be the contract owner for relevant documentation tools and train and upskill the team.
We're in an exciting phase of organisational growth and change as we implement important legislation that will protect UK businesses and our economy. We're a cross-discipline team, offering opportunities to work together to resolve complex documentation challenges that enable us to deliver great outcomes. We're also a team who believe strongly in the value of professional development, whether that's through our active internal communities of practise, our cross-government communities and events or the learning and development opportunities we offer. You'll be using your skills to make a difference in delivering services that will be used by millions of users and that impact the UK economy.
Watch this video to find out more about working in Digital at Companies House
Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%.
Find out more about what a great place Companies House is to work
Please note - Companies House cannot offer Visa sponsorship to candidates through this campaign. Additionally, Security Clearance is an essential requirement (minimum residency criteria is in the UK for at least 3 of the last 5 years). Please see 'Things you need to know' section below for more information.
Job description
Were looking for a Technical Writer to join our Product Design team and work alongside our Analysts, Product Managers and User Centred Design professions. You'll be supporting our leadership team to set standards, create templates and define ways of working and champion technical writing standards.
Your responsibilities will include:
Collaborating with Heads of Profession, our Analysis, User Centred Design and Product Management teams and other stakeholders to obtain an in-depth understanding of our services and processes and the documentation requirements and creating accessible design documentation templates.
Creating Product Design documentation and supporting staff in creating documentation after a thorough collaboration with subject matter specialists and technical staff. Improving existing and potential content, converting complex documentation to easy-to-understand language for technical and non-technical audiences.
Circulating product design information and documentation and encouraging the sharing of information.
Working with Heads of Profession to define our documentation Standards, ensuring the quality of documentation is met and targets the correct audience. Ensure documentation is relevant and is kept up-to-date. Ensuring we minimise duplication / redundancy.
Familiarising yourself with product design methodologies and best practises and implementing this in our documentation and templates.
Defining access control (secure docs).
Keeping up to date with documentation best practices and cross government communities of practise and innovating and implementing within the team.
Choosing the appropriate documentation medium (SharePoint, Confluence, GitHub, Mural, Figma), data structure and storage, supporting staff training and best practises.
Managing contracts for Product Design documentation software.
Person specification
We are looking for someone with the following:
Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
Familiar with design documentation; process flows, as is and to be flows, road maps, stakeholder maps, etc.
An eagerness to influence how digital services are documented and delivered.
A systematic collaborative approach to solving problems.
Experience implementing change and innovative approaches to technical writing and support the successful adoption of such ideas, driving improved performance.
About the team
The Product Design team sits within our Digital and Technology team and is made up of three professions: Product management, Analysis and User Centred Design. We are passionate about users and ensuring their needs are met. When building our digital services we are responsible for understanding user needs, gather requirements, designing services, prioritising how those services are built and monitoring and iterating those services. Companies House is a fast-paced delivery environment where we are delivering important legislative change.
Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Working Together
Communicating and Influencing
Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
Documenting complex technical information
Benefits
Alongside your salary of £41,571, Companies House contributes £12,043 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.
Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.
We celebrate diversity...
As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few.
If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk.
Read our 'Applying under the Disability Confidence Scheme (DCS)' guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS).
Where will you be working?
You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Experience and Technical skills.
In your application form wed like you to:
Tell us about your employment history, key responsibilities, projects worked on and achievements specifically relevant to the role responsibilities and experience required as detailed above. We're keen to know the depth of your skills and experience so please include any details to demonstrate these.
Write a personal statement of 1000 words where you demonstrate how you meet the behaviours required for this role, providing examples to evidence your level of skill. In your personal statement we are looking for evidence of:
Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
What will the process look like?
Sift
Once the advert has closed we will sift applications - this involves reading through them all, please bear with us as this can take some time.
We may raise the score required if we receive a high number of applications.
At sift candidates will be assessed against experience listed in the advert and alongside your work history the panel will score your personal statement against the following criteria:
Experience defining, implementing and writing design documentation for digital or other complex technical services or products and supporting others to do so in an agile organisation.
Experience working closely with relevant stakeholders to understand the impact of and influence future organisational requirements to refine documentation roadmaps.
Experience influencing senior stakeholders and communicating with both technical and non-technical audiences.
Proven ability to build consensus between diverse and often conflicting interests, to achieve agreement on design standards and documentation.
Interview
Successful candidates from the sift stage will be invited to attend a virtual interview, which will conducted using Microsoft Teams.
We use a blended interview technique, allowing us to find out more about you.
We use the Success Profile framework and at interview we will use Success Profiles assessing the Experience, Behaviours and Technical Skills listed in the advert, and Strengths.
As part of the interview, you'll be asked to complete a work-based exercise. This will be at the beginning of the interview and details will be emailed across to you on the day before your interview. This will be a documentation scenario-based exercise where you will be asked to set out your approach to a documentation challenge and recommend a high level documentation structure. This will be assessing Technical Skill: Documenting complex technical information.
After the discussion topic you'll head into the Behaviours and Strengths questions.
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
Key dates (dates are indicative only and could be subject to change)
Closing date - 13 July 2025 (at 23:55)
Sifting -w/c 14 July 2025 & w/c 21 July 2025
Interviews - w/c 28 July 2025
Were committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners Recruitment Principles.
Artificial Intelligence (AI)
We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesnt include ideas or work that isnt your own. This is so that your application is authentically and credibly your own. Your application may be rejected if evidence of plagiarism or reliance on AI is detected. Examples include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own.
If you are invited to interview, please be aware the use of AI tools is prohibited (including recording or note taking) and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.
More information on the ways you should and shouldnt use AI can be found here.
Sponsorship
Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.
Security clearance
Successful candidates must pass a Baseline Personnel Security Standard (BPSS) check before they can be appointed.
BPSS is an entry level security check. It uses the Police National Computer (PNC) to make sure a candidate has no convictions. The check returns evidence of any current criminal record and un-spent convictions under the Rehabilitation of Offenders Act 1974.
Successful candidates must meet the security requirements for Security Check (SC) before they can be appointed.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet the residency requirements will result in your security clearance application being rejected.
Further information on National Security Vetting
Nationality statement
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you're applying for a role requiring security clearance, please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.
As part of our recruitment process, it is essential for all candidates to independently verify their eligibility to work in the UK before applying. This includes a thorough check of your right to work to ensure compliance with UK employment laws, being mindful of the recent changes to going rates detailed on GOV.UK.
Please ensure you have the necessary documentation and permissions in place. Our team is dedicated to fostering a diverse and inclusive workforce and encourages applicants from all backgrounds to apply. However, it is the candidate's responsibility to ensure they meet the UK's legal requirements to work.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .
See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .
Apply and further information
This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Katie Jones
Email : kjones6@companieshouse.gov.uk
Recruitment team
Email : recruitmentch@companieshouse.gov.uk
Further information
We welcome applications in Welsh / Rydym yn croesawi ceisiadau yn y Gymraeg. Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commissions Recruitment Principles. In accordance with the Civil Service Commissioners Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
info@csc.gov.uk
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ