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TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
TELUS Health is an Employee Assistance Programme provider supporting client companies and their employees, offering both emotional and practical support. We have opportunities for qualified counsellors to join our Affiliate Counsellor Network and receive referrals to provide face-to-face counselling for our clients.
The Role:
1. Managing online referrals promptly and accepting/declining cases within agreed timeframes
2. Contacting clients to arrange the first appointment within agreed timeframes
3. Offering short-term counselling to clients from 3 to 8 sessions (differs on a case to case basis)
4. Providing written/verbal feedback and case notes in a timely manner
5. Reporting back to our Case Management Team in the event of risk
Our Ideal Candidate:
Qualifications, Supervision, Insurance and Therapeutic Venue
* BACP/UKCP/COSCA/BPS accredited practitioner or equivalent.
* If not accredited, you must be qualified to Diploma level and a registered member of a professional counselling body, with 3 years’ post qualification experience, and have accrued at least 450 counselling hours.
* You must be able to work within a theoretical approach that is appropriate for our short-term counselling model and within an EAP context
* You must be able to demonstrate sufficient regular professional clinical supervision.
* Professional indemnity insurance of at least £1,000,000.
* Registered with the Information Commissioners’ Office (ICO) as a Data Controller
* You have access to a suitable dedicated consulting room that does not double as living accommodation. The entrance to the consulting room must be discrete and not via any personal living area. The ambience of the consulting room should be neutral, with limited and appropriate personal items.
* Suitable waiting area to accommodate clients arriving early. If unavailable, appointments must be managed to ensure client’s comfort and confidentiality.
* Answerphone with outgoing message clearly identifying yourself as a counsellor
Training and Experience
* Skilled in assessment of presenting issues and determining support plans
* Experienced in short-term counselling interventions focused on solutions and coping skills
* Previous experience of working for an EAP is preferred but other short-term experience is acceptable
* Awareness of organizational dynamics and work-related issues
* Ability to refer clients to other therapeutic support and knowledge of local resources
* IT literate – proficient with Microsoft Word, email, and online systems
Ability to work with TELUS Health procedures
* Understanding and agreement to work within our case management procedures, including ‘at risk’ cases, extra sessions, and private contracting
* Understanding the relationship between the Clinical Affiliate and the Case Management team
* Ability to work with email-based referrals and online referral systems
* Provide timely feedback to case management via email, phone, and paperwork
A Bit About Us
We’re a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. We improve lives through technology and foster a culture of innovation that empowers solving complex problems and creating human outcomes in a digital world.
TELUS promotes an inclusive culture that embraces diversity and is committed to fair employment practices. We offer accommodations for applicants with disabilities during the recruitment process. The health and safety of our team, customers, and communities is paramount, and we require anyone joining to be fully vaccinated for COVID-19.
By applying, you agree that your information will be shared with TELUS Group of Companies’ Talent Acquisition team(s) and/or relevant leaders involved in the selection process.
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