Overview
Ampilfi Capital is seeking an ambitious Collections Strategy & Performance Manager to join the Amplifi Capital team in Leeds. In this role, you will own and optimise the end-to-end collections strategy across the full arrears lifecycle—from Pre-Arrears and Early Arrears through to Debt Collection Agencies and Debt Sales—using data, insight, consumer lending expertise and regulatory judgement to drive improved customer outcomes, cash performance, and operational efficiency.
This is a senior individual contributor role with strategic ownership; you’ll work autonomously while partnering closely with cross-functional teams in tech, product, financial support operations and compliance to design and implement high-impact strategies. The role is highly visible, engaging senior leaders and managing third-party suppliers, requiring deep Consumer Lending experience and the confidence to operate with a high degree of independence.
Responsibilities
* Collections strategy & performance
o Own the design, optimisation, and performance of collections strategies across early arrears, late arrears, default, and recoveries.
o Use internal and external data to develop, test, and refine segmentation, treatments, and contact strategies.
o Define and track core collections performance metrics, turning insight into clear actions and prioritised change.
o Lead structured strategy testing and experimentation, with clear success measures and controls.
* Customer outcomes & forbearance
o Design and evolve customer solutions and forbearance options that reflect affordability, vulnerability, and regulatory expectations.
o Ensure strategies deliver fair outcomes for customers in financial difficulty and align with Consumer Duty and Financial Assistance requirements.
o Work closely with Operations to ensure strategies are practical, controlled, and consistently applied.
* Data, MI & monitoring
o Build and own scalable, self-serve collections MI and monitoring that provides clear visibility of performance and risk.
o Reduce manual reporting by embedding automated controls, alerts, and performance views.
o Act as a hands-on user of analytics to answer commercial and regulatory questions.
* Roadmap & delivery
o Own the Collections strategy and product roadmap, building business cases to prioritise enhancements, automation, and tooling improvements.
o Lead strategy-led change initiatives end to end, partnering with Credit Risk, Product, Operations, Technology, and Compliance.
o Identify opportunities to simplify processes, reduce friction, and improve scalability.
* Third parties & governance
o Oversee the performance of third-party collections and recoveries partners, setting strategy, KPIs, and outcome expectations.
o Use performance insight to challenge and optimise partner performance.
o Maintain strong governance, documentation, and auditability of strategy decisions.
Experience
* A proven track record with 5+ years’ experience in analytics or data-focused collections and recoveries strategy roles.
* Proven experience using data and analytics to design, optimise, and evaluate collections strategies, including customer level behavioural analysis.
* Strong understanding of the UK Financial Assistance regulatory landscape, including CONC and Consumer Duty.
* Experience working with or overseeing third-party partners (e.g., DCAs, debt purchasers) to optimise Collections and Recoveries.
* Demonstrated success influencing and partnering with Credit Risk (2LoD), Product, Operations, Compliance, leadership teams.
* Strong stakeholder management skills with the ability to collaborate across a fast paced, cross functional environment with diverse skill sets.
Technical & Analytical
* Hands-on experience interrogating data and building insight using tools such as SQL, Python, SAS, Power BI or R
* Strong analytical thinking paired with the ability to step back and think strategically, shaping long-term direction as well as day-to-day improvements.
Ways of Working
* Comfortable exercising independent decision making, owning outcomes, and operating with autonomy.
* Able to manage multiple priorities and deadlines without compromising quality or judgement.
* Clear and confident communicator able to translate complex analysis into practical recommendations for senior stakeholders.
* Collaborative, adaptable, and willing to roll sleeves up to support broader team priorities.
Benefits
* Competitive salary
* 25 days annual leave
* Pension
* Holiday Purchase Scheme
* Discounted Gym Membership
* Subsidised Nursery Fees
* Private Health Insurance
* Hybrid working (2 days from home)
Amplifi Capital is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.
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