Role Overview
The Store Manager will oversee all aspects of operations at the Flagship Victoria Beckham
Boutique in London, with a focus on achieving store excellence, team leadership, and driving
client engagement.
Key Responsibilities
As the Store Manager, you will be the main ambassador for the Flagship Victoria Beckham
boutique, leading the team and ensuring its success. Your key duties include:
1. Brand & Client Experience
• Brand Representation
Act as the face of Victoria Beckham, embodying and promoting the brand’s values
and identity.
• Client Experience
Deliver a first-class experience to all clients, maximising conversion rates and
building loyalty. Take full accountability for client acquisition, retention, and
engagement.
• Sales Leadership
Actively engage on the sales floor, leading by example and managing client
relationships directly.
• Visual Merchandising
Ensure compliance with Victoria Beckham’s visual merchandising guidelines,
maintaining brand consistency and appeal.
• Business Development
Identify and recommend partnerships, events, and clienteling opportunities to drive
growth and expand the store network.
2. Store Operations
• Daily Operations
Oversee all daily store activities, ensuring seamless operations while proactively
identifying growth and service enhancement opportunities.
• KPI & Budget Management
Drive the team to meet and exceed KPIs and sales targets. Manage controllable costs
within budget, focusing on profit and margin optimisation.
• Stock Management
Oversee stock control procedures and conduct inventory counts, ensuring accurate and
efficient stock management.
• Health & Safety Compliance
Ensure the store is compliant with all relevant health and safety regulations.
• Staff Planning
Manage staff rotas to ensure adequate coverage during peak periods and special
events.
3. Team Leadership & Development
• Team Leadership
Recruit, coach, and inspire a high-performing team, fostering a culture that aligns with
brand standards and client-focused service.
• Product Knowledge & Training
Attend product launches and disseminate key information to the team. Ensure that
comprehensive product and brand training is regularly delivered.
• Team Development
Conduct appraisals, performance reviews, and address any performance issues
proactively.
• Communication & Reporting
Provide high-quality, concise feedback and analysis to key stakeholders, offering
actionable insights and business updates.
• Stakeholder Relations
Build strong relationships with head office teams, ensuring a valuable and cohesive
partnership.
Essential Skills and Requirements
• Luxury Retail Experience: 3-5 years of management experience in luxury fashion
retail.
• Sales-Driven: Proven track record in meeting and exceeding sales targets and KPIs.
• Client-Centric: Strong focus on client experience, engagement, and loyalty.
• Local Network: Existing network and client base in the local area is highly
advantageous.
• Professionalism: Maintain a polished and professional appearance at all times.
• Organisational Skills: Highly organised, with the ability to multitask and manage
pressure.
• Leadership: Energetic, passionate leader capable of inspiring both team members and
clients.
• Independent Decision-Maker: Confident in making commercial decisions and
addressing issues independently.
• Problem-Solving Ability: Skilled at handling and resolving challenging situations.
• Industry Knowledge: Strong understanding of luxury products, business trends,
competitor landscape, and customer demographics.
• Dynamic Personality: Confident, charismatic leader with a proactive drive to
motivate and guide the team.
*You may be required to support on additional duties/tasks as necessary to meet the business needs*