Thank you for your interest in the post of Visitor Experience Supervisor with Historic Environment Scotland. Please see below for key information about the job, details on what roles are available and how you can apply.
The Visitor Experience Supervisor position is a new role, supporting the development and delivery of exceptional visitor experiences.
As the Team Leader for Visitor Experience Assistants at St Andrews Castle and Cathedral, you will play a key role in delivering the highest standards of service
to our visitors. This role sits within the Visitor Operations Directorate.
We are seeking someone who enjoys engaging with diverse groups, has a passion for customer service, and thrives in a fast-paced, ever-changing environment. You will ensure the site’s presentation is exceptional, work closely with your Monument
Manager to create a seamless visitor experience, help organise day-to-day operations across both sites, and ensure the delivery of key performance indicators.
This role offers the opportunity to embrace problem solving, take initiative, and work collaboratively while leading a team dedicated to providing excellent visitor
experiences.
Your responsibilities will be operational and will include both core Visitor Experience Assistant duties and supervisory tasks. These may involve selling admission tickets and retail products, processing online bookings, cash handling, sharing the history of the site with our diverse visitors, as well as cleaning, grounds maintenance, compliance, and stock management.
As a supervisor, you will also be responsible for ensuring the health, safety, and wellbeing of both staff and visitors, maintaining a safe environment in line with all relevant policies and procedures.
St Andrews Castle and Cathedral attract thousands of visitors each year from around the world due to their location and significance in the history of the Scottish Reformation. As a successful candidate, you will have the chance to make a meaningful contribution to Scotland’s tourism industry.
Additionally, St Andrews is known as the ‘home of golf’, making it one of Scotland’s premier tourist destinations.