Overview
SNG (Sovereign Network Group) is seeking an IT Service Design Lead for an 18 Month Fixed Term Contract, combining office and home working. Location: Basingstoke, England, United Kingdom.
We are looking for an IT Service Design Lead to help shape how new IT services are designed and transitioned into business-as-usual, working with project teams, service owners, IT operations, and business stakeholders to ensure services are secure, resilient, and supportable from day one.
What You’ll Be Doing
* Leading service design activities across multiple IT projects, ensuring non-functional requirements and support needs are built into delivery plans.
* Conducting service impact assessments, identifying service support requirements, risks, dependencies, and operational impacts.
* Producing and securing sign-off of Service Design Packages (SDPs) and support models.
* Partnering with stakeholders to ensure operational teams are fully prepared for go-live.
* Providing progress reports, highlighting risks, and resolving service design issues.
* Championing a full-service lifecycle perspective, from design to retirement.
* Continuously improving service design processes, templates, and standards.
What We’re Looking For
* Strong experience in IT service design / service architecture within a digital or IT environment.
* Knowledge of IT service design principles, processes, and best practices.
* Familiarity with infrastructure, applications, and cloud services.
* Proven ability to manage multiple IT service design activities across projects.
* Strong analytical, service design documentation, and problem-solving skills.
* Excellent stakeholder management, communication, and influencing skills.
Benefits
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional paid Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Location
* Basingstoke, England, United Kingdom
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We’re committed to inclusion and creating a workplace where everyone can thrive.
#J-18808-Ljbffr