Vertu BMW Teesside
We have a fantastic opportunity for a Service Advisor to join our well‑established business. We are one of the largest Motor Retailers in the UK and can offer you a basic salary up to £33,000 plus company benefits.
Work alternate shift times between the hours of 08:00–18:00 and 08:00–17:00.
The Service Advisor role is an exciting and important role in our dealership. Customer service is about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring customer satisfaction levels are outstanding.
Responsibilities include:
* Setting customer expectations and keeping in touch throughout service or repair of their vehicle.
* Upselling additional products and following up to ensure customers are happy with the work carried out.
Qualifications:
* Previous customer‑facing service experience (essential).
* Customer focus, relationship maintenance and communication skills.
* Ability to work in a fast‑paced environment whilst meeting targets and deadlines.
* Previous experience as a Service Advisor is beneficial but not essential.
Benefits
* 25 days holiday rising with length of service – plus bank holidays
* Access to our online rewards platform giving you cash back and discounts at multiple retailers
* Preferential service rates
* Colleague purchase scheme
* Share incentive scheme
* Pension
* Enhanced maternity & paternity leave
Employment checks (recent employment, address, credit history and criminal record) will be required prior to starting.
Apply today to be considered for this vacancy.
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