Job Description
IT Support Engineer – Onsite
Location: Liverpool, UK
Work Mode: Onsite
Employment Type: Contract
About the Role
We are seeking a proactive and customer-focused IT Support Engineer to join our onsite technical team in Chester. The ideal candidate will have strong communication skills, solid IT support experience within a professional practice environment, and the ability to deliver high-quality technical assistance to users with varying levels of IT knowledge.
Key Responsibilities
* Provide first-line and second-line IT support to users onsite, ensuring timely resolution of incidents and requests.
* Communicate effectively with users via telephone, email, and in person, delivering clear and user-friendly technical guidance.
* Assess user IT proficiency levels and tailor support accordingly to ensure positive user experience.
* Administer and maintain Windows 10 Enterprise and Windows Server environments, including Active Directory Services (ADS).
* Log, track, and manage tickets through a centralised helpdesk system, ensuring accurate documentation and updates.
* Ensure adherence to IT and Data Security policies; promptly report and escalate any deviations or security concerns.
* Provide support and troubleshooting for Microsoft Office 365 applications and services.
* Diagnose and resolve hardware, software, and network-related issues efficiently.
* Prioritise tasks effectively while handling multiple and conflicting demands.
* Support and maintain virtualised environments.
* Manage and troubleshoot file access and permissions in WAN/LAN environments.
* Assist with setup, maintenance, and troubleshooting of wireless networks and general networking components.
* Support Audio/Visual equipment setup, installations, and troubleshooting.
* Ensure timely delivery of tasks while meeting strict deadlines.
Skills & Experience Required
* Strong verbal and written communication skills.
* Experience working in a professional practice or corporate environment.
* Solid understanding of Windows 10 Enterprise and Windows Server administration.
* Good knowledge of Microsoft Office 365 (essential).
* Awareness of IT/Data Security best practices.
* Experience using helpdesk call logging systems.
* Good problem-solving, analytical, and diagnosis abilities.
* Ability to work effectively under pressure and manage time efficiently.
* Familiarity with virtualised environments (e.g., VMware/Hyper-V).
* Understanding of WAN/LAN environments and file management.
* Experience with wireless networking solutions.
* Knowledge of Audio/Visual equipment setup and support.
Why Join Us?
* Opportunity to work in a professional and collaborative environment.
* Exposure to a wide range of technologies and ongoing skill development.
* Be part of an experienced IT team supporting a growing organisation.