Job Introduction
Our electrical engineers are the backbone of our organisation because you play a pivotal role in restoring electricity supplies for our customers. Working alone, you are often the first person our customers might meet and in this role we also hope you will be the colleague that resolves their issue on site for them. You will have strong links to other Field Operations teams who can support onsite when necessary, but on the whole, you will be the face of National Grid onsite, providing solutions and an exceptional customer experience.
Some of the issues our customers could need your help with include: loss of supply at their property, safety concerns on our network, carrying out asset inspections or fitting meter isolator switches.
You will work 37 hours a week and, subject to business need, may be required to undertake standby duties to provide coverage for our customers 24/7.
Responsibilities
* Restoring electricity supplies for customers.
* Resolving onsite issues and providing exceptional customer service.
* Carrying out asset inspections and fitting meter isolator switches.
* Maintaining strong collaboration with Field Operations teams.
Qualifications
* Recognised Level 2 Electrical qualification (NVQ or City and Guilds).
* Full, valid UK/EU driving licence.
* Experience in electrical installation for commercial & domestic property.
* Customer facing roles previously held, with excellent customer service and communication skills.
* Understanding of ESQCR & Electricity at Work Regulations; commitment to health and safety.
* Desirable: NRSWA qualification or understanding of NRSWA legislation.
* Subject to business need, may be required to undertake HV switching; eligible for an annual allowance for this additional work.
Additional Requirements
* Live within approximately 45 minutes of the depot you are applying for.
* Subject to a satisfactory Barring Service/DBS check; some roles may require a triannual check.
Employment Details
* Seniority level: Entry level
* Employment type: Full‑time
* Job function: Health Care Provider
* Industries: Utilities
About Us
National Grid Electricity Distribution (NGED) is the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses. National Grid employs over 29,000 people worldwide and is building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast‑moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low‑carbon, and improve efficiency to meet demand.
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