Senior Client Relationship Manager, London
Client:
XPS Pensions Group
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
Job Description:
* The role requires a combination of strong technical skills and the ability to manage client relationships at a senior level.
* You must demonstrate thorough knowledge of pension administration activities and the ability to apply this knowledge to any scheme.
* Previous CRM experience of both Defined Contributions (DC) and Defined Benefits (DB) schemes is preferred.
* Deep knowledge of pensions legislation including pensions taxation, contracting out, and preservation is essential.
* Proven experience handling complex member queries and calculations is required.
* Experience leading client meetings and presentations is necessary.
* Excellent interpersonal skills to build strong relationships with colleagues and clients.
* Leadership, influencing, motivating skills, and a consultative approach to change management.
* Attention to detail and persistence in issue resolution.
* Effective communication skills, both written and verbal, in face-to-face, telephone, and email interactions.
* Project management experience related to pension administration is desirable.
* Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Qualifications:
* Minimum of A Level or Degree or equivalent.
* At least three C grades or above at A Level or equivalent.
* Strong GCSEs in Maths and English or equivalent.
* APMI qualification or equivalent experience.
What We Offer:
Competitive salary, discretionary annual bonus, 25 days’ holiday with buy/sell options, pension matching, healthcare, life assurance, retailer discounts, flexible benefits, employee assistance, digital GP, volunteer days, and referral bonuses.
How to Apply:
Submit applications via the Apply Now option or contact [emailprotected] for more information. Join XPS Group and be part of a dynamic, inclusive workplace.
Equal Opportunities:
XPS Group is committed to diversity and welcomes applications from all candidates. We are a Disability Confident employer, ensuring accessible and supportive work environments.
Eligibility:
Employment offers are conditional upon DBS checks, references, credit checks, and eligibility to work in the UK. Sponsorship is not provided.
Who Are We:
Learn more at: www.xpsgroup.com
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