We currently have an excellent opportunity for a SeniorService Advisor to join our well-established dealership at Vertu Union Motor Company. This is a fantastic opportunity to build your career within one of the UK’s leading motor retail groups.
We are offering a basic salary of up to £35,000, depending on experience, along with a competitive benefits package.
About the Role
As a Senior Service Advisor, you will play a key role within the dealership, acting as the main point of contact between our customers and the workshop.
This is a customer-focused position where you will be responsible for delivering a high standard of service and ensuring an excellent customer experience at every stage.
Your key responsibilities will include:
* Managing customer bookings and setting clear expectations
* Keeping customers updated throughout the service or repair process
* Building long-term, trusted customer relationships
* Identifying and upselling additional products and services where appropriate
* Following up to ensure customer satisfaction
About You
To be successful in this role, you will have:
* Previous customer-facing experience (essential)
* Strong communication and relationship‑building skills
* The ability to work effectively in a fast-paced environment
* A professional, confident and customer‑focused approach
* Must have strong keyloop knowledge
Why Join Vertu?
At Vertu Motors, we are proud to invest in our colleagues’ development more than any other motor retailer. You will benefit from ongoing training and a clear pathway for career progression.
Our colleagues also benefit from a comprehensive package including:
* 25 days holiday rising with length of service, plus bank holidays
* Access to our online rewards platform with discounts and cashback
* Pension
* Enhanced maternity and paternity benefits
Edinburgh, City of Edinburgh, United Kingdom
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