Job Description
The role:
We are looking for a proactive and experienced Technical Operations & Inventory Supervisor to lead the day-to-day operations of our Service Stores function and take a hands-on role in the effective flow of parts, stock, and technical resources across the Service Department and workshop. This is currently a small team but with healthy growth in the business lending itself to someone who is keen to develop their career as the department continues to grow.
This career-focused role is ideal for someone who is ready to bring their background in stores and stock management to a more strategic level. You’ll use your technical aptitude, excellent IT and organisational skills, and operational mindset to enhance the efficiency and service delivery of our internal processes.
In this role, you will take full responsibility for managing incoming and outgoing goods, maintaining stock records, fulfilling service orders, overseeing hire/loan assets, and identifying ways to optimise our warehouse and inventory functions. You’ll also support procurement and technical aspects associated with the role, and ideally contribute to design layouts through CAD software.
We are seeking someone who is ambitious, detail-driven, confident in managing people and parts, and enjoys working towards KPIs and operational goals.
Key Responsibilities:
Inventory Management & Stores Operations
•\tTake full ownership of all service stock, ensuring accurate storage, labelling, and location tracking.
•\tMonitor stock usage, report on aging/dead stock, and drive improvements in stock turnover.
•\tReceive and process incoming goods, ensuring they are checked, stored, and recorded accurately.
•\tMaintain stock control systems (including Protean) and ensure daily updates are actioned.
Field & Service Support
•\tReplenish and monitor engineer van stocks and assist with parts identification. Including stepping up for holiday cover when Parts & Tech. Supervisor on leave.
•\tFulfil internal and external Service Sales Orders efficiently and accurately.
•\tSupport Mattress Workshop and Operation, dealing with mattress and equipment hire operations, including the tracking of hire durations and ensuring appropriate invoicing or returns.
•\tCollaborate with field engineers and procurement team to ensure follow-up work is effectively planned and resourced.
Operational Leadership & Teamwork
•\tSupport and develop warehouse processes and contribute to the ongoing improvement of our service
operations.
•\tUse initiative to drive stock process efficiencies and space management within the stores area.
•\tProvide support across departments including the workshop, delivery team, and office colleagues as required.
•\tAct as a leader in safety and organisation, maintaining a clean, efficient, and compliant work environment.
Technical & Design Contribution
•\tAssist with technical documentation and contribute to technical planning.
•\tUse CAD software (where applicable) to help create or edit layout and equipment drawings in support of the technical service team.
Skills, Experience & Qualifications:
•\tExperience in managing a parts or inventory department (essential).
•\tProven people and organisational leadership skills.
•\tStrong technical mindset and ability to understand mechanical or technical systems & systems.
•\tSolid IT and administrative skills—comfortable using systems like ERP/CRM platforms.
•\tPrevious experience working to KPIs and reporting on operational performance.
•\tStrong communication skills and ability to collaborate across departments.
•\tExperience using CAD software is desirable but not essential.
•\tPositive attitude, hands-on approach, and a commitment to continuous improvement.
Requirements:
•\tFull UK driving licence.
•\tWillingness to travel and stay overnight when required (expenses covered).
•\tGood level of physical fitness.
•\tFlexible to work overtime when needed—core week is 40 hours.
•\tProfessional presentation and a customer-first approach.
•\tA strong sense of responsibility and pride in delivering high standards.
Performance Objectives / KPIs:
•\tWeekly tracking and reporting of hire/loan stock.
•\tMonthly invoicing of hire assets and returns reconciliation.
•\tTimely dispatch of all Service Sales Orders.
•\tDaily clearing and processing of goods received.
•\tWorkshop assistance and planning support.
•\tSupport on parts identification and job allocation.
•\tOngoing improvement of warehouse layout and space usage.
•\tContribution to technical CAD work, as the role evolves.