Furniture Village - Distribution General Manager
£63,750 OTE £70,125 + Company Car - Competitive Pension, Family Partnership & much more.
Warrington - 40 Hour Contract - Working 5 days a week - Monday - Sunday on a rolling rota.
Want to be part of a high-energy team that works hard, has fun whilst doing it and makes a difference every day? Join Furniture Village - the UK's largest privately-owned independent furniture retailer.
About Us
Furniture Village is a family-owned business founded in 1989 by our Chief Executive Chairman. For over 30 years' we've been manufacturing, selling, delivering and assembling high-end furniture at the best price. At the heart of everything we do is a commitment to getting it right.
Built on the belief that we employ nice people to sell nice furniture to nice people. We bring a world-class service to homes across the UK, and we deliver it with care.
Your Role
* With the support of your fulfilment managers, ensure all fulfilment team members consistently deliver the 7 steps of Customer Fulfilment.
* Your site consistently achieves a high NPS score for both FV team members and contractors.
* When making decisions, you actively support the business in achieving an overall customer experience that delivers on our objective of putting customers first.
* Maintain full compliance of the Home Delivery Fleet in line with all vehicle operator licensing legislation and regulations, which includes accurate vehicle records (up to 2 years), servicing in line with regulations, drivers' hours, working time and daily vehicle checks.
* Products received are checked against ADL, checked for existing damage, and rejected where required.
* Ensure all products are stored and handled safely and with extreme care to minimise damage and financial loss.
* Fully utilise and comply with all people management practices and procedures, such as recruitment, probation sign off, people development, succession planning, appraisals, and absence management.
* Ensure your team receive coaching, guidance and development required in order that they are successful in their role.
* Work with your fulfilment leadership team to ensure they are effectively managing the performance of best practice.
* Communicating clearly and confidently with your team.
* Following health & safety procedures at all times.
* Making a difference every day to the customer experience.
Our Benefits
* Competitive package: £63,750 plus up to 10% bonus + Company Car
* Work for an award-winning, family-run business
* Annual Family Partnership celebration - recognising YOU! (eligibility for the benefit will begin upon completion of 1 years' service).
* Innovate & Grow: clear career path, full training and personal development opportunities
* Staff discount
* 24/7 medical support, health insurance and Perkbox benefits
* 28 days holiday entitlement, including bank holiday, increased to a maximum of 33 days based on length of service.
Our Ideal Candidate
* You want to be here, want to do well, and want to be heard.
* Shows great passion and energy in their delivery.
* Thinks strategically - bigger picture.
* Deals positively with conflict in the moment.
* Looks to upskill others to be the best they can be.
* Continually seeks opportunities to learn.
* Sets department targets based on the business direction.
* Can view situations from a commercial or business perspective.
* Huge care for the business and its achievements.
* A team player with a strong work ethic.
* Reliable, organised and confident in managing a large fulfilment centre.
* Comfortable using systems and following processes with confidence in problem-solving.
* Proud of your work and passionate about doing things right.
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