Overview
Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To Work efficiently and proactively to deliver IT support services to a wide range of customers
Responsibilities
* To repair diagnose and replace PC’s, Laptops, Printers, Servers, Data Storage, Tape Libraries, Communications Equipment and retail equipment and associated peripherals.
* To perform desk side support to SCC clients as requested
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
* Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
* Be able to do customer rebuilds and configuration to desk.
* Will carry out AV repairs and Printer repairs
Skills and experience
* Knowledge of PC, Laptop, Desktop Printer & associated peripherals operation
* Server Support Experience Wintel & UNIX
* Data Storage Hardware Break Fix Experience
* Trained in Desktop/Laptop/Printers and Servers
* Network Support Skills Switches, Routers – Cisco / HP etc
* Good knowledge of common software products
About The Company
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
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