The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we continue to pioneer cruelty-free beauty, remaining the original ethical beauty brand. We empower people and enrich our planet, staying true to our activist roots through campaigns, vegetarian products, and honest communication. We are committed to positive economic, social, and environmental impact, constantly breaking the mold and encouraging innovation.
Your role in a nutshell
As an inspirational leader and activist, passionate about our brand and purpose, you will partner with the Shop Manager to drive retail excellence, sales, and an engaging customer experience.
More about the role
1. Lead and collaborate with a successful, engaged team to meet customer needs.
2. Support the Shop Manager in shaping a customer-focused store experience through products, campaigns, and activism.
3. Proactively solve problems using available resources.
4. Communicate effectively and act as a responsible role model.
5. Develop customer loyalty to strengthen The Body Shop brand.
6. Work with the Shop Manager to meet sales and performance targets.
7. Assist in stock management and adapt to change.
8. Use data (KPIs) to make informed business decisions.
9. Identify and attract high-potential candidates; develop current team members.
10. Learn about and leverage knowledge of the beauty market, competitors, and products.
What we look for
* Experience in customer-facing roles, leadership, and team development.
* Ability to meet sales and performance targets with excellent planning and organization.
* Ability to work collaboratively within a feedback culture.
* Strong problem-solving and communication skills.
* Experience using KPIs for decision-making is preferred.
* Comfortable with Microsoft Office Suite.
* Flexibility to work hours including holidays, nights, and weekends.
What we offer
* Benefits from your first month.
* Comprehensive onboarding and training.
* Discounts on products and gifts.
* Freebies with new product launches.
* Paid volunteer days.
* Opportunities to connect with community partners for activism.
* Casual dress code with provided green apron.
* Ability to offer a real living wage to Customer Consultants.
* Opportunities for growth within the brand.
* Support to be your authentic self through inclusion networks.
Talent Drivers
Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose
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