Location:Blended between London office and home. This role requires an immediate start. Interviews will be held in our London office and are proposed for Thursday 23rd October. This is a key leadership role, reporting to the Executive Director, People & Strategy. You ll ensure the delivery of high quality people services to colleagues and leaders; building strong relationships with the executive team, peers, wider leadership and people colleagues to help deliver great people experience. As the organisation enters phases 4 & 5 of a Targeted Operating Model (TOM) transformation, you ll bring your OD and change management expertise to the fore in leading the People Services and Products teams in their critical role of supporting organisational-wide transformation. You will provide strong strategic and relational leadership for the Heads of role and, via them, their teams who are adjusting to some new roles and ways of working following a change consultation in the team. The focus here will be on ensuring there is a strong team ethos and culture around continuous improvement in our services; with a strong focus on improving the employee experience across the lifecycle and delivering modern, sustainable and agile people services and products. Your coaching style will support the team to continue its journey to being a responsive and reliable partner to the business, which anticipates future needs and mitigates risk. You will play an important part in ensuring the success and impact of a new Strategic People Partner role through collaborative and integrated models of working across the roles in your remit and this role. Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly. Strategic influence: Experience of working in a senior, influential HR/People role, which has managed stakeholders at Board and Executive leadership levels to drive strategic change. Senior HR Leadership: Demonstrable senior team leadership within a People function. Delivery of modern high quality people services: including talent acquisition, employee relations, reward, operations, and strategic people business partnering. Change Management and Transformation: A track record of successfully leading and supporting organisational change and transformation. People leadership: Evidence of leading high-performing teams, with experience of developing and motivating diverse teams, creating a positive working environment where dignity at work is upheld, creating opportunities for skills development and career progression. Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants