Job Description
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.Key Role ResponsibilitiesWorks as part of a team, supporting and respecting other team members, to deliver exceptional resident living.Supports the creation of a positive, memorable experience for residentsDelivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystars complaints procedure.Supports events and activities within the CommunityEstablishes and maintains relationships with University clients.Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.Undertakes marketing activities such as attending open days and leafleting to promote the property.Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.Assists with summer Community preparations, including move-in and move-out processes.Completes Health and Safety compliance activities in line with the Companys policies and procedures.Participates where required in an on call roster to provide out of hours emergency support for the Community.Chase outstanding rent arrears following rent collection procedures in meeting property targets.Promote tenancy extensions and other revenue streams such as vendingRaise purchase orders in accordance with proceduresEnsure tenant refunds are completed in a timely manner and in line with Greystars policy.Look to maximise efficiency of utilities.Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.About YouGood level of general educationProficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems)A knowledge and understanding of UK Health and Safety requirements and legislationExperience & SkillsExcellent customer service skills and significant experience in a customer facing service delivery role.Good team player with strong relationship building and influencing skillsAbility to act autonomously, taking decisions and/or action when required.Fluent English verbal and written communication skillsExcellent organisation skills with the ability to multi task and prioritiseNumerical skills necessary to complete the above activitiesSelf and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audienceFlexible approach to work and adaptable to thrive in a changing environment.Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and othersWhat We OfferWe include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.About GreystarGreystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally.
The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics.
We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at https://jobs.greystar.com/ .TPBN1_UKTJ