Project Support Officer | 10653 | permanent contract | 37 hours per week | £26,824 to £28,142 per annum | Grade E | County Hall, Norwich/hybrid working
The Adults and Children’s Services Learning and Development Team plays a vital role in designing, commissioning and delivering learning that supports and strengthens our workforce. Effective, timely project support is at the heart of what we do — and that’s where you come in.
We’re looking for an organised, focused and resourceful Project Support Officer to provide high‑level administrative support across a wide range of learning and development activities.
What you’ll be doing
You’ll take the lead on setting up and coordinating learning events. This includes building and maintaining training courses on myOracle Learn and our new learning management system for learners outside NCC.
You’ll work closely with Learning and Development Consultants on a variety of projects across areas such as:
1. Safeguarding
2. Mental Health
3. Foster Carer training
4. Autism
5. Reablement services
6. Finance and benefits
Every day will bring something different — and your contribution will directly support the development of practitioners and staff working with adults, children and families.
What we’re looking for
You should be able to demonstrate:
7. Excellent ICT skills — including strong keyboard skills and confidence with Excel, Word and databases
8. Experience using MS Teams
9. Experience processing purchase orders and maintaining budget spreadsheets
10. Ability to use reporting tools to produce clear, accurate data
11. Strong customer service and communication skills, including a professional telephone manner
12. Excellent organisational skills with the ability to prioritise effectively
13. Experience coordinating small events
14. Teamworking skills and a collaborative approach
15. Ability to work to tight deadlines
16. Professional conduct, including handling sensitive information appropriately
17. Friendly, approachable manner, with the ability to build strong relationships with internal and external partners
18. Awareness of data protection and information management
Experience maintaining an online learning management system and using reporting tools would be an advantage.
Before you apply, we recommend reading the full to help you demonstrate you meet the criteria.
These are some benefits you can enjoy by working for Norfolk County Council:
19. Competitive salary
20. Generous holiday entitlement
21. Health and Wellbeing services including fast-track physiotherapy and a free counselling service
22. Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
23. Financial benefits such as:‘our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A for Fire Service and Social Care WorkersRelocation expenses (where applicable)An advance of your expenses if you travel for workLocal Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job