Service Team Engineer
Location: Basingstoke
Our purpose is to make the world more sustainable by building trust in society through innovation. As a Service Team member you will contribute to this by providing 2nd and 3rd line technical support for a contract. This includes supporting and maintaining the hardware, software, applications and network. The team logs and responds to incidents and service requests from the customers, either resolving these themselves or escalating further if necessary.
Your role will primarily be the maintenance and improvement of the secure implementation of the physical and virtual servers providing the system environments. This will involve testing and applying monthly patches to Linux operating systems and applications on all servers. There will also be scheduled patching for Oracle software and firmware patches, as well as the investigation and implementation of updates in response to security alerts and annual security health checks. Additionally, you will work on the continued hardening of Linux and Oracle software, reporting to the Service Delivery Lead and collaborating with the customer team, service delivery peers, third parties, service lines capability teams and programme delivery team.
Qualifications
* Experience in the following key technologies used on the contract is desirable: Oracle Linux/Red Hat Enterprise Linux, Oracle Application and Database Servers, LogRhythm SIEM tool and Microsoft System Center.
* Technical Capability – works within a team with some supervision, supporting end users with technical queries relating to several products/systems.
* Business Awareness – develops an understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
* Process – follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries; documents actions taken to resolve enquiries.
* Problem Solving – takes ownership of listening to and understanding the customer’s problem, escalates and/or gains support where necessary to resolve the issue, and uses relevant information to diagnose and resolve or enable resolution in a timely manner.
* Service Level – escalates issues as necessary to deliver the required service level and meet or exceed customer expectations/SLA; monitors performance through statistical reporting and analysis.
* Team Working – acts as a team player, being viewed by colleagues as an effective and helpful member of the team, demonstrating personal leadership and initiative.
* Professional Development – takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.
Must be willing and eligible to undergo security clearance.
Benefits
* 26 days annual leave plus public holidays (3 flexible)
* Pension – double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Flexible benefits such as increased holidays, travel, dental, critical illness and more
* Perks at work – employee discounts
* Employee assistance programme / virtual GP
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
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