Description
This is an entry level role aimed at bringing new talent into the organisation. This role has a starting salary of £23,322 which increases in the second year to £24,330 per annum, based on a 36-hour working week. This is a 24-month fixed term apprenticeship opportunity.
We are excited to be recruiting a Level 3 Business Administration Apprentice to join our fantastic User Voice and Participation team. The team is based in Woking and work in the office and/or community at least twice a week.
We want to be an inclusive and diverse employer of first choice reflecting the community we serve and welcome applications from those with lived experience of social care e.g. a previously looked after child or care leaver.
If you do not hold an English and Maths GCSE graded A-C or 4-9, you will be required to complete these in addition to the apprenticeship in order to achieve the apprenticeship qualification. Additional tutoring and support will be provided.
Our Offer to You
1. 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
2. Option to buy up to 10 days of additional annual leave
3. A generous local government salary related pension
4. Up to 5 days of carer's leave and 2 paid volunteering days per year
5. Paternity, adoption and dependents leave
6. An Employee Assistance Programme (EAP) to support health and wellbeing
7. Learning and development hub where you can access a wealth of resources
8. Wellbeing and lifestyle discounts including gym, travel, and shopping
9. A chance to make a real difference to the lives of our residents.
About the Role
The User Voice and Participation Team, work with children and young people to ensure they have their voices heard in the services that they access in Surrey. There are a variety of ways we do this, for example through participation groups, digital engagement, participation projects and surveys.
Participation means taking part in something. In our experience, participation not only helps shape communities and services, but participation also supports children and young people to build self-belief and develop important life skills such as independence.
We gather children and young people's feedback to get a real understanding of what is and isn't working in Surrey services, including health, social care, and education. We share young people's feedback and views with the right audience to influence positive service change.
In this unique role, you will be supporting the Families First Partnership Programme (FFPP) which will also include engagement with the workforce, communities and the voluntary sector. You can find out more about how the FFPP was decided and how we plan to implement the work on the below links:
Our team work from home and in our Surrey offices, with the main office for our team being in Woking. We work altogether at least twice a week with an expectation to be in the office or out in the community. Our participation groups can be facilitated both virtually and face to face across Surrey. In this role you will work from home and in an office environment, as well as travelling around the county for youth led projects.
This unique role will support the Families First Partnership Programme (FFPP), where participation and co-production is a key principle. This role involves direct engagement with children, young people and families as well as work in the community and the voluntary sector.
As the Apprentice within this role, you will be responsible for:
10. Supporting the work of the council by contributing to the delivery of services and projects allocated and supported by a supervising manager
11. Learning the knowledge, skills and behaviours required of the role
12. Carrying out the role with enthusiasm, integrity and professionalism
13. Create a safe space for young people to have their voices heard in social care services
14. Support participation practice in the Families First Partnership Programme
15. Preparing for and supporting participation groups and projects
16. Attending outreach engagement events to help promote the work of the User Voice and Participation team and listen to the views of children and young people
17. Undertake a course of studies and develop a broad range of skills within the requirements of the service to achieve a nationally recognised Apprenticeship
18. To develop a working knowledge of Surrey County Council's policies and procedures in line with the requirements of the apprenticeship standard
19. Provide high standards of performance to ensure that the service continues to operate efficiently and effectively
This is a dynamic role where you'll make a real difference by ensuring the voices of children, young people, families, communities, and the voluntary sector shape the future of our services.
Your Application
To be considered for shortlisting for this position, your application will clearly evidence the following skills and experience:
20. Experience of accessing social care services in Surrey
21. Demonstrate effective communication skills, whether face-to-face, on the telephone, in writing or on digital platforms
22. Build positive and supportive relationships with children, young people and families, creating a safe space for young people to share their views and perspectives
23. Develop and maintain strong relationships with community groups and voluntary sector organisations to promote collaborative working, increase participation opportunities, and ensure their insights contribute to service design and improvement
24. GCSE 9-4/A*-C in Maths (or equivalent) or ability to work towards level 2 maths
25. GCSE 9-4/A*-C in English (or equivalent) or ability to work towards level 2 English
26. Ability to work towards and achieve a level 3 apprenticeship
Before submitting your application, we recommend you read the job description and to get an insight into working at Surrey.
Contact Us
The job advert closes at 23:59 on 22nd March 2026 with interviews planned to follow.
We look forward to receiving your application,