IT Operations Analyst
Location: Watford - ONSITE
Full-time Permanent 37.5 hours/week (Monday to Friday)
Department: Information Technology
Join one of the UK's leading engineering and infrastructure companies and play a key role in supporting and evolving our hybrid IT estate.
We're seeking a skilled and proactive IT Operations Analyst to join our dynamic IT team. This is an exciting opportunity for someone who thrives in a technical, fast-paced environment and enjoys working across both on-premises and cloud-based infrastructure to ensure high service availability, security, and operational efficiency.
What you'll be doing:
* Provide hands-on support and monitoring for a mix of on-prem and cloud-hosted systems across 300 UK locations.
* Maintain and enhance core IT infrastructure including Windows Server, Active Directory, networking, and cloud services.
* Support day-to-day operations of Azure IaaS/PaaS, Microsoft 365, Exchange Online, and related platforms.
* Administer and improve endpoint management via Intune, SCCM, and Autopilot.
* Ensure security compliance through MFA, Microsoft Defender, and proactive vulnerability management.
* Collaborate with internal support teams and third-party vendors to drive service improvements and resolve escalated issues.
* Document procedures, assist with audits, and contribute to change and release processes.
* Mentor junior team members and contribute to knowledge sharing across the IT function.
What we're looking for:
* Proven experience in an IT operations, support or infrastructure role (ideally in a multi-site, enterprise environment).
* Strong working knowledge of Microsoft Azure (IaaS, PaaS), Entra ID (Azure AD), and Microsoft 365 services.
* Experience managing Windows Server environments, Active Directory, GPOs, Hyper-V, and networking (DNS, DHCP, VPN, firewalls).
* Skilled in endpoint and device management tools such as Intune, SCCM, and Jamf (for macOS).
* Scripting and automation ability (e.g., PowerShell).
* Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira.
* Security awareness and experience with IAM, MFA, and endpoint protection solutions.
* Excellent communication skills and a collaborative, problem-solving mindset.
Desirable:
* Certification or current study towards Microsoft Azure Administrator (AZ-104) or similar.
* Familiarity with Okta, Google Workspace, or other identity platforms.
* Previous experience in engineering, construction, legal or corporate environments is a plus.
What we offer:
* A supportive, inclusive, and innovative workplace culture.
* Opportunities to work on large-scale, high-impact IT projects.
* Ongoing professional development and training, including certifications.
* Competitive salary, benefits, and employee perks.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
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