Job reference number335963
Traffic Office Manager (Late Shift)
Salary starting from GBP 37,528 plus GBP 478.20 per month shift allowance, 10 bonus potential, 25 days annual leave and generous pension
Full time
Permanent
Chelmsford MC, Chelmsford, CM2 5AA
This is an exciting time to join Royal Mail as we're in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you'll facilitate the effective running of our traffic office at our Chelmsford Mail Centre.
What does the role involve?
As a Traffic Office Manager reporting to the Distribution Manager, you will lead and inspire a front:line team of up to 35 direct drivers of large goods vehicles (7.5tn and above) and up to 50 across the shift. You'll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.
In your role you will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you will build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first class customer experience.
What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:
Leadership Focus:Ensures the basics are right, takes a one company approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus:Understands the value of diversity and inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus:Is approachable, provides re:assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus:Ensures best day every day by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus:Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus:Implements a customer:first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.
Shift pattern
Core hours of 14:00 : 22:12 Monday to Friday, with flexibility to meet the needs of the unit, including attendance to alternate shifts starting from 06:00 and Saturday shift expectations when required.
Application process
If you are interested in applying, please complete your application online and