Join to apply for the (75B) Facilities Manager role at Pret A Manger
Join to apply for the (75B) Facilities Manager role at Pret A Manger
Making days (and careers) brighter
We’re proud to be a global business. And our mission is simple, really: to make every day a little bit brighter for our wonderful customers, teams and communities.
Making days (and careers) brighter
We’re proud to be a global business. And our mission is simple, really: to make every day a little bit brighter for our wonderful customers, teams and communities.
We believe in being kind, generous and honest. That’s why, at the end of each night, we donate as much of our unsold food as possible to those who need it most. And why we support those experiencing homelessness through The Pret Foundation.
Pret is also a place of opportunity, that’s constantly creating. We're growing fast, through franchise partnerships all around the world. Where hardworking, passionate, wonderful people from around the world are given the chance to shine. (Like you).
And we work with those who also share our enthusiasm for our four values:
* Happy Teams, Happy Customers
* Amazing Standards Everyday
* Never Standing Still
* Doing The Right Thing
There’s more to the story, of course. But now, let’s talk about you, and the job…
A Bit About The Role
* Meticulous, diligent, and confident; we are looking for an experienced Facilities Manager to join our dynamic UK Property Team.
* This role reports to the UK Head of Maintenance, Jason O’Neill, and you will be responsible for managing all the maintenance activity in a defined group of shops across the Pret estate, to ensure our shops remain compliant and well loved.
* You will proactively seek opportunities to drive efficiencies and build strong relationships with our Shops, Ops, and other key stakeholders.
* You will assist in managing and controlling maintenance expenditure in accordance with agreed procedures and budgets.
* You will be responsible for leading several in-house Technician team leaders whilst maintaining overall responsibility for a group of in-house technicians, to ensure we deliver on our SLA’s.
* You will plan, prioritise and implement planned and reactive maintenance work to agreed standards and procedures.
* You will contribute to the development of processes and procedures for the delivery of FM services to allow for continuous improvement.
* This role is a permanent role based within our London Victoria Support Centre, 75B with regular planned travel throughout the UK.
The magic you’ll bring
* Excellent communication and people skills, with the ability to build relationships, influence and collaborate with stakeholders at all levels of the organisation.
* Highly effective people management skills, able to engage and successfully lead a high-performing team.
* Experience working within maintenance in the retail sector, ideally with recent experience within the food and beverage sector.
* A member of the IWFM with a degree or equivalent in Facilities Management.
* Excellent technical knowledge covering electrical and building services, as well as a thorough understanding of statutory compliance required for commercial retail buildings.
* Extensive experience of dealing with programmes of planned and reactive maintenance.
* Excellent verbal and written communication skills and the confidence to handle both complex and sensitive situations.
* Experience in knowing when and how to escalate highly sensitive reactive maintenance issues.
* Fast to respond and concise with the ability to work independently and collaboratively in a fast-paced environment.
* Proven track record of managing external multi trade contractors.
The day to day
* Contribute to the development of a pro-active maintenance service, ensuring works are completed to agreed timescales, regularly updating the Head of Maintenance on SLA performance.
* You will work with the Pret FM Team to ensure call completions and deployment of the technician team is optimised.
* Regularly inspect work carried out by our contractors and internal Tech team to ensure quality and value for money of work completed.
* Identify training needs of self and team and participate in agreed personal development plans.
Obtain competitive quotations for repair and alteration work in accordance with agreed criteria.
* Implement agreed procedures for recovery and redistribution of Shop Equipment.
* Ensure equipment asset information is up-to-date and accurate.
* Oversee ad hoc minor alteration and improvement works to shop premises, including complete shop strip outs as requested by the Head of Maintenance.
* Develop the team leaders and techs by focusing on individual performance and support requirements to achieve high standards, whilst fostering a culture of working safely.
* Contribute to a pro-active maintenance service; inform and update Ops if SLAs are not going to be met.
* Review actual costs against agreed budget for a defined group of premises.
* Ensure order and invoice data is correctly and timely entered by contractors.
Pret Behaviours
* Passion – drive, enthusiasm and pride
* Clear Communication – clear and appropriate communication, great at listening
* Team Working – helpful, sociable and respectful
* Great Execution – high standards, well planned, efficient
* Open to Change – flexible, keen to learn
* Business Sense – commercial mindset, grasp the ‘big picture’
* One Pret – collaborative, whole business focused
Pret Offers
* Competitive salary and annual bonus
* 33 days holiday a year including Bank Holidays
* Private healthcare
* Life assurance
* Pret pension scheme
* Season ticket loan
* Free lunch and drinks
* 50% discount in Pret shops worldwide
* Great reward and recognition events
* Legendary parties
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail
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