Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Role Overview
Department Overview … Role & Responsibilities (Delete/amend where appropriate) • To lead, motivate and manage ………. • Deliver key accountabilities. • Continuous Process Improvement • Create, manage and evaluate tests through the Enterprise Customer Management teams • Manage relationship between… • Create, implement and deliver project based activities across portfolio… • Spot opportunities and make recommendations for process improvements within area and department • Manage compliance & process control. • To lead, motivate and develop a customer focused team, enabling them to deliver a World-Class service to Capital One • Recognise and Reward individuals contribution
Skills & Experience
* Experience in Change Management
* Experience in Process Improvement
* Demonstrate strong presentation skills
* Be self-motivated, able to support and initiate change in periods of uncertainty and ambiguity
* Have good attention to detail
* Have a strong ability to manage his or her own time effectively and be a self-starter who is able to work with minimal supervision
* Engage in individual, team and department challenges
* Highly organised with an ability to remain focused and flexible to an ever changing environment
* Ability to assimilate data from various sources and make accurate judgment based decisions
* Ability to take ownership and solve problems autonomously
Salary & Benefits
At Capital One, you’re much more than a number. And so are the rewards we offer. We provide a competitive pay package and diverse benefits that match the different needs of the people who work here. £__K Depending on experience +__% achievable bonus Non contributory Pension Scheme Private Medical Insurance 25 days holiday + 8 bank holidays Educational Assistance Program Flexible Benefits Program Our Flexible Benefits Package is designed to help you get the very best out of life both at Capital One and at home and includes: Busy Bees Childcare Vouchers Dental care plan Cycle to Work Scheme Health Screening
Please refer to our website for information on our Hiring Process.
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
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