Client Relations Manager
About the job:
The Client Relations Manager is typically responsible for overseeing the operations and maintenance (O&M) services for key accounts within the Company. This role involves managing relationships with clients, ensuring the efficient and effective delivery of O&M services, and optimizing operational processes to meet client needs and contractual obligations. You will be the primary point of contact for our most important, named clients of long-term Operations and Maintenance contracts.
About Ecovision:
Ecovision has extensive experience designing, installing and managing distributed rooftop solar PV asset portfolios across the UK.
We have installed over 5,500 systems and currently manage over 19,000 installations across the mainland UK (63MWp capacity). Our clients are primarily Portfolio Investors, Councils, and Housing Associations. We have a strong track record of managing long-term solar performance and work with clients to minimise operational costs while maximising renewable energy generation.
Benefits of working at Ecovision Asset Management:
Free work social events including Christmas Party and summer BBQ
Strong team culture, our staff are our focus
Contributory pension (up to 5%) with overpayment option
Yearly salary increases for all staff
Buy and carry over annual leave facility
Death in service cover
Company sickness pay
Employee Assistance programme
25 days paid holiday plus a day for your birthday, with an additional day for each year of service, up to a maximum of 30 days
Long service awards
Excellent maternity, adoption, surrogacy and paternity benefits
Rapidly growing Company with career support, defined progression structures and significant opportunity for career progression
Flexi working of hours and location that facilitates a work/life balance
Bike to work scheme
What you’ll do:
Main Responsibilities :
Build and retain strong client relationships
This will include:
Maintain strong relationships through timely phone and email correspondence.
Conduct monthly review meetings with clients as per an agreed schedule.
Deliver performance presentations to client boards as requested (quarterly or annually).
Carry out annual surveys and address any negative feedback.
Lead contract renewal discussions six months before expiration.
Ensure customer satisfaction and 100% retention by proactively responding to client needs.
Contract and Operations Management
Coordinate operational activities to ensure planned and reactive work aligns with contract requirements.
Collaborate with Operations to maintain service levels, processes, and policies.
Ensure 100% fulfillment of O&M contractual obligations, actively resolving issues.
Reporting and Financial Oversight
Compile regular reports to meet client contract requirements and highlight the value provided.
Share management information via portals within agreed timeframes.
Provide 12-month portfolio forecasts, including budget and operational projections.
Manage performance guarantees, mitigating liquidated damages (LDs) and negotiating exceptions.
Monitor client-owned stock, ensuring contractual compliance.
Oversee invoicing, credit control, and aged debt resolution.
Onboarding, Upselling, and Database Management
Collect and cleanse asset register data, liaising with IT for uploads.
Identify upselling opportunities to enhance service offerings.
Manage Salesforce and EAMS II databases, ensuring accuracy in asset registers.
Oversee meter changes, manual reads, MCS updates, and account suspensions.
Validate meter and inverter changes, collaborating with various monitoring platforms.
Additional Account Management Duties
Identify and escalate risks and opportunities.
Implement efficiency improvements through process mapping.
Forecast critical paths and budgets for annual inspections across departments.
Other duties
The post holder may be required to undertake other reasonable adhoc duties as appropriate and requested by their Line Manager.
What you’ll need:
Skills and experience:
Demonstrable track record of successfully managing commercial contracts and working as a B2B account manager with clients worth a minimum of £250,000 pa
A track record of successfully selling additional services to existing clients
Experience with managing supply chains and sub-contractor resource where it is commercially sensible to outsource services
Strong experience of working with multiple stakeholders (internal and external) to deliver required actions
Proven ability to deliver against business objectives on time and on budget
Ability to proactively manage own work and meet deadlines
Excellent verbal and written communication skills
Attention to detail and strong organisation skills
Excellent Excel and Database skills, comfortable with manipulating large data sets and data analysis to support commercial decision making
Knowledge of rooftop solar installation or maintenance is desirable
Desire to learn about all aspects of Solar PV operations and maintenance
Location: Ecovision, Pure Offices, Quedgeley, Gloucester. Commutable to the Head Office in Quedgeley, Gloucestershire
Hours: 37.5 hours per week, Monday to Friday.
Salary: £30,000 to £40,000 per annum, dependent on experience.
Why Join Us?
Opportunity to join a growing solar PV company.
Work alongside a team of passionate and skilled professionals dedicated to sustainable energy.
Competitive salary, benefits, and ongoing professional development.
Apply today and make a tangible impact in renewable energy!
Diversity and Inclusion statement:
Ecovision are committed to ensuring diversity and inclusion within our Organisation. We strive to be a successful, caring and welcoming place for all our team members and our customers. We are committed to our equal opportunities policy and a culture of respect and understanding. We want to ensure that everyone feels included, welcome and able to be themselves and bring their authentic abilities. We are very willing to provide accessibility accommodations for applicants where required. If you are interested in applying for employment with us and in need of reasonable adjustments or assistance, please do send an email to Beth Baker (Head of HR) on beth.baker@ecovision.co.uk
To apply:
If you wish to apply, please send a CV and covering letter to beth.baker@ecovision.co.uk