About the Role
Great British Energy is looking for a Head of Digital Product to join our GBE Local Directorate Team. This role will play a key part in contributing to projects, objectives, and wider organisational goals.
Key Responsibilities
* Own the digital vision, roadmap and delivery plan for the GBE Local Platform, aligning priorities to GBE Local objectives and user needs.
* Lead discovery and design work to define user journeys, service requirements and functional specifications, and translate them into actionable delivery backlogs.
* Oversee development and maintenance of the Platform, including the selection, configuration and integration of bespoke components and off‑the‑shelf tools.
* Establish and maintain technical and service standards (including accessibility, privacy, security, and performance), working with relevant assurance and governance functions.
* Manage delivery partners and suppliers: define scopes, manage budgets and risks, assure quality, and track delivery against milestones and outcomes.
* Work closely with operational teams to ensure the Platform supports end‑to‑end service delivery, including onboarding, case management, communications and support processes as appropriate.
* Define and monitor success metrics and reporting (e.g., adoption, conversion, satisfaction, and service performance), using analytics and user feedback to drive continuous improvement.
* Coordinate platform content and information architecture so that product and service information is accurate, current and easy to navigate.
* Act as the point of accountability for platform incidents, change control and release management, ensuring appropriate documentation and communication.
* Promote good digital practice across GBE Local, building capability and supporting colleagues to adopt user‑centred, data‑informed ways of working.
Essential Qualifications and Experience
* Significant experience leading digital products or platforms end‑to‑end, from discovery through build, launch and continuous improvement.
* Experience integrating multiple systems and tools (bespoke and off‑the‑shelf), including defining requirements, managing dependencies, and supporting testing and release.
* Proven delivery management skills, including prioritisation, planning, risk/issue management, and working with multidisciplinary teams and/or suppliers.
* Strong stakeholder management and communication skills, with the ability to align technical and non‑technical audiences around a clear plan and outcomes.
* Demonstrable experience of user‑centred design and service improvement, using research, insight and feedback to iterate and improve performance.
* Working knowledge of digital standards and assurance (including accessibility, information security, privacy and records management) and confidence engaging specialist teams for review and sign‑off.
* Ability to define and use meaningful metrics (e.g., adoption, conversion, satisfaction, operational performance) and to make evidence‑based decisions using analytics and reporting.
Desirable
* Experience delivering platforms in a public sector or regulated environment, including working to formal governance and assurance processes.
* Knowledge of energy, local government or place‑based delivery contexts, and an understanding of the needs of local authorities and communities.
* Experience working with APIs, identity and access management, and integration patterns to connect multiple tools into a coherent user journey.
* Content design and information architecture experience, including managing content lifecycles and governance.
* Familiarity with CRM, case management or workflow tools to support service operations and reporting.
* Experience of procurement and supplier management, including developing statements of work and assuring delivery against contracts.
Qualifications
* Relevant qualification (or equivalent experience) in a digital, technology, product, design, data or service delivery discipline.
Personal Qualities
* Takes ownership, shows confidence in decision‑making, and is willing to challenge constructively.
* Focuses on delivering meaningful outcomes and making a positive, lasting impact.
* Works collaboratively, valuing different perspectives and building inclusive relationships.
* Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working.
* Resilient and resourceful in a fast‑paced environment.
What We Offer
* Competitive base salary.
* Performance‑related bonus scheme.
* Excellent pension scheme.
* 4× salary life assurance.
* Group income protection.
* 38 days annual leave.
* Flexible working arrangements.
* Ongoing professional development and training.
* Supportive, inclusive working environment.
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