Job Title: Product Owner
Contract Type: Permanent
Location: Edinburgh / Alderley Park / London
Working style: Hybrid 50% home/office based
Due to exciting growth plans and a drive for innovation in how we meet customers’ needs during retirement, we are recruiting an experienced Product Owner to join the team in Edinburgh, Alderley Park, or London.
Customers' retirement needs are constantly evolving. As a modern mutual, it is important to us to ensure that Royal London’s solutions brilliantly meet those needs. This opportunity as Product Owner is to play a key role in our retirement solution innovation – understanding the customer needs and market context, generating ideas, testing those ideas with customers and advisers, developing business cases, and delivering the resulting solutions.
About the role
* Provide relevant expertise on the Propositions and recommend changes to better meet customer and adviser needs.
* Maintain an in-depth understanding of customer/adviser needs, competitor products/landscape, and regulatory concerns to inform the strategic direction for the proposition.
* Lead the design, development, and delivery of end-to-end propositions, including articulating the vision and requirements to stakeholders.
* Champion customer-led design to ensure insights are applied to new features, journeys, or products to deliver meaningful value.
* Ensure compliance with the FCA’s Consumer Duty obligations and mortgage regulation.
* Support with recommendations for proposition positioning, from pricing to servicing and broader experience offered.
* Collaborate and influence key stakeholders to develop a strong roadmap/backlog and deliver on business outcomes, ensuring propositions are successfully deployed and set up for success in attracting and retaining customers or reducing costs.
* Provide strong leadership across functions and within your team, delivering outcomes and managing costs.
About you
* Experience within the financial services sector is essential, ideally from within the retirement space.
* Customer-focused, with a thirst for insight and the ability to leverage insight to develop successful propositions.
* Outcome-focused, with a good understanding of customer and adviser dynamics, and the ability to identify focus areas to add the greatest value.
* Proven proposition development experience.
* Ability to effectively engage, influence, and communicate across all levels of the organisation.
* Strong commercial acumen, with the ability to understand the impact of proposition recommendations and analyze proposition performance.
* Experience working with multi-disciplined teams, keeping on track for agreed goals.
* Experience in managing product development and risk in line with risk appetite and regulatory requirements.
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