Job Title: Credit Hire Team Leader
Location: Liverpool, office based with hybrid working available
Salary: GBP35,948 : GBP45,216 per annum plus the opportunity to achieve an annual bonus of up to 10 of your salary
Job Type: Full Time, Permanent
Working hours: 37.5 hours, Monday to Friday from 9:00am to 5:30pm
Whats Involved
* Lead a team of credit hire handlers within our mitigation department
* Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays, and time management, adhering to SLAs, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
* Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file, effective settlement of credit hire claims and prompt correct liability decision making
* Act as a key link between the mitigation department and the wider business to help ensure mitigation awareness across the business is maintained
* Impart technical knowledge to the team by way of mentoring and coaching with the ability to display a thorough knowledge on areas of indemnity, liability, and credit hire
* Maximise capture opportunity for our panel of service providers delivering the right outcome for both the customer and Acorn Insurance
* To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training
* Ensure the effective management of inbound call handling philosophies are adhered to
We Are Looking For People With
* Experience of motor claims is essential
* Experience in handler and/or managing credit hire claims is desired but not essential
* Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
* To lead by example and endorse the company behaviours and values
* Highly motivated self:starter
* Clear, focused and determined approach to problem solving
* Authoritative manner with ability to listen
* Persuasive, strong, and confident communication skills
* People Management experience essential
Grow with Acorn
At Acorn Insurance, were proud of our Liverpool roots : and even prouder of how far weve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, weve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024
Were growing fast, with new opportunities emerging every week. That growth is largely due to the values we share
Benefits
* A maximum of 35 days holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Recognition awards, social events and more
Our Commitment To Our Colleagues
* Mindful Employer : championing mental health and wellbeing
* Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
* Menopause Friendly accredited : supporting every stage of life
* Armed Forces Covenant signatory : honouring those who serve
* Armed Forces Defence
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